Post Sales Co-ordinator

Post Sales Co-ordinator

Reading Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage customer accounts and resolve queries in a dynamic, email-based environment.
  • Company: Join Westcoast Limited, a leading distributor of global IT brands, known for innovation and teamwork.
  • Benefits: Enjoy 25 days holiday, employee perks, wellbeing support, and growth opportunities like funded training.
  • Why this job: Gain valuable experience in the IT industry while building relationships in a supportive team culture.
  • Qualifications: Ideal candidates have customer service experience, strong communication skills, and a methodical approach.
  • Other info: This entry-level role offers a pathway to career advancement within a Sunday Times Top Track 100 company.

The predicted salary is between 24000 - 36000 £ per year.

Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!

Job Role: You will manage a set of customer accounts, acting as a first point of contact for your assigned account base to effectively manage all queries within specific SLA periods. This team takes a customer first approach, providing customers with confidence in Westcoast’s ability to deliver a comprehensive service from first stage quoting to query resolution, leading to continued repeat business. This is a non-call centre environment, primarily email based, with customers dealing directly with appointed advisors and developing close working relationships. The role provides an excellent opportunity to gain a good understanding of all aspects of distribution from warehouse management to credit control, with the opportunity to gain further development either to a Senior Coordinator or in other areas within Westcoast.

If you join us, this is what your day to day will look like:

  • Take responsibility of all assigned account queries and proactively manage until resolution, communicating with all relevant colleagues, parcel couriers, carriers, and warehouse and credit control staff.
  • Raising RMA’s, Credit Notes, and warehouse queries.
  • Chasing failed deliveries and providing further delivery instructions.
  • Obtaining manufacturers required authorisations.
  • Monitoring query types and alerting Manager of any noted patterns or trends.
  • Providing copy POD’s and Credit Notes.
  • Understanding the various return policies, validating returns requests, and raising RMA’s where applicable.
  • Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary.
  • Proactively look at account base and develop effective account management, based on the specific needs of your customer.
  • Management of ad hoc activities as required.

Is this the role for you? To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

  • Experience of working within a busy, pressurised Customer Service / Post Sales, or Administration environment.
  • Methodical and applies logic to tasks and decision making.
  • Works effectively under pressure – maintaining exceptional levels of attention to detail.
  • Ability to adapt to changing situations with confidence and professionalism.
  • Able to work well within a small team and takes a flexible and collaborative approach to tasks.
  • An excellent communicator, internally and externally at all levels.
  • Well organised and capable of managing your time and prioritising a busy workload.
  • Able to work within tight guidelines and conform to strict SLA’s.
  • Experience working in a distribution business would be beneficial, but not essential.

What’s in It for You? This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).

Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.

Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s next? If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins). Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.

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Contact Detail:

Westcoast Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Post Sales Co-ordinator

✨Tip Number 1

Familiarise yourself with the IT distribution industry. Understanding the key players and trends can help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Highlight your customer service experience, especially in a busy environment. Be ready to share specific examples of how you've effectively managed customer queries and maintained high levels of satisfaction.

✨Tip Number 3

Prepare to discuss your organisational skills and how you prioritise tasks under pressure. This role requires attention to detail and the ability to manage multiple queries simultaneously, so showcasing these skills will be crucial.

✨Tip Number 4

Research Westcoast Limited's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a great fit for their team.

We think you need these skills to ace Post Sales Co-ordinator

Customer Service Skills
Attention to Detail
Time Management
Communication Skills
Problem-Solving Skills
Team Collaboration
Adaptability
Organisational Skills
Email Communication
Knowledge of Distribution Processes
Ability to Work Under Pressure
Methodical Approach
Experience in Post Sales or Administration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service or post-sales roles. Emphasise skills like attention to detail, communication, and the ability to work under pressure, as these are crucial for the Post Sales Co-ordinator role.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage customer accounts and resolve queries effectively.

Showcase Relevant Skills: Highlight any experience you have in a distribution business or similar environments. Discuss your methodical approach to tasks and how you adapt to changing situations, as these traits are valued by Westcoast Limited.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this position.

How to prepare for a job interview at Westcoast Limited

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Post Sales Co-ordinator. Be prepared to discuss how your previous experience aligns with managing customer accounts and resolving queries.

✨Showcase Your Communication Skills

Since this role involves direct communication with customers and internal teams, be ready to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated in past roles, especially in a busy environment.

✨Demonstrate Problem-Solving Abilities

Think of specific instances where you've successfully resolved customer issues or managed queries under pressure. Highlight your methodical approach and attention to detail, as these are crucial for the role.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Westcoast. This shows your genuine interest in the role and helps you assess if it's the right fit for you.

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