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- Tasks: Manage customer orders from receipt to delivery, ensuring smooth operations.
- Company: Westcoast Limited distributes top global IT brands across the UK and beyond.
- Benefits: Enjoy competitive salary, 25 days holiday, and wellness support including mental health services.
- Why this job: Develop your IT industry knowledge while working in a supportive, team-oriented environment.
- Qualifications: Proactive, strong communication skills, and ideally some experience in operations or supply chain.
- Other info: Join a Sunday Times Top Track 100 company with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Operations Coordinator role at Westcoast Limited
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
What is the role?
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders – from receipt through to shipment and delivery – ensuring we deliver maximum fulfilment at minimal operational cost.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment.
The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
If you join us, this is what your day to day will look like:
- Managing the customer order process from receipt of order through to shipment and delivery.
- Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC.
- Stock Management – Liaising with product management and re-allocating stock to ensure max. fill rate.
- Resolving delivery problems and communicating any delays to the customer DC’s.
- Communicating stock availability and lead time information to customers.
- Forecast Management.
- Attending Conference Calls. Preparing meeting files and distributing meeting minutes.
- Resolving customer queries and complaints quickly and courteously.
- Reporting on customer stock and sales.
- Supporting the External Account Managers.
- Undertaking ad hoc company projects as required.
Is this the role for you?
To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:
- Proactive, commercially minded individual with excellent communication skills.
- Motivated and proactive, able to work under pressure both independently and as part of a team.
- Strong interpersonal skills with an ability to develop strong business relationships.
- Able to work effectively under pressure and with changing priorities and workload.
- Excellent attention to detail.
- Advanced Excel skills.
- Experience or knowledge of supply chain/logistics would be beneficial.
What will we do for you? This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.
We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.
We offer competitive salary package including bonus.
We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts.
You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.
Our teams enjoy many social and charitable events throughout the year.
What’s next?
If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins).
Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative, Customer Service, and Sales
Industries
- IT Services and IT Consulting
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Operations Coordinator employer: Westcoast Limited
Contact Detail:
Westcoast Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the IT sector and supply chain logistics. Understanding the industry will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as advanced proficiency is mentioned in the job description. Consider taking a quick online course or tutorial to enhance your abilities before the interview.
✨Tip Number 3
Prepare to discuss your experience in managing customer orders and resolving delivery issues. Think of specific examples where you successfully handled similar situations, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Westcoast Limited on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use during your application process.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Operations Coordinator role. Highlight your relevant experience in managing customer orders, stock management, and resolving delivery issues in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your analytical approach, attention to detail, and any operational experience you have, especially in sales support or administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the IT sector and your motivation to work with Westcoast Limited. Mention specific examples of how your skills align with the requirements of the role, such as your communication skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Westcoast Limited
✨Show Your Customer Focus
Emphasise your customer service skills during the interview. Be prepared to discuss how you've managed customer orders or resolved issues in the past, as this role requires a strong customer-focused approach.
✨Demonstrate Analytical Skills
Since the role involves managing stock and forecasting, be ready to showcase your analytical abilities. You might want to prepare examples of how you've used data to make decisions or improve processes in previous roles.
✨Highlight Teamwork Experience
Westcoast values teamwork, so share experiences where you've successfully collaborated with others. Discuss how you’ve contributed to team goals and supported colleagues, especially in high-pressure situations.
✨Prepare for Operational Questions
Expect questions related to operations and supply chain management. Brush up on relevant terminology and concepts, and be ready to discuss any experience you have in logistics or stock management.
