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- Tasks: Manage customer orders from receipt to delivery, ensuring smooth operations.
- Company: Join Westcoast, a leading distributor of global IT brands.
- Benefits: Competitive salary, 25 days holiday, and generous employee perks.
- Why this job: Kickstart your career in the IT sector with hands-on experience.
- Qualifications: Strong communication skills and a proactive mindset are essential.
- Other info: Enjoy training opportunities and a vibrant team culture.
The predicted salary is between 30000 - 40000 £ per year.
Here at Westcoast, we are responsible for distributing some of the best‑known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a paycheck!
What is the role? Working with a dedicated set of accounts you will take a customer‑focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost. You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment. The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
If you join us, this is what your day to day will look like:
- Managing the customer order process from receipt of order through to shipment and delivery
- Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
- Stock Management – Liaising with product management and re‑allocating stock to ensure max. fill rate
- Resolving delivery problems and communicating any delays to the customer DC’s
- Communicating stock availability and lead time information to customers
- Forecast Management
- Attending conference calls, preparing meeting files and distributing meeting minutes
- Resolving customer queries and complaints quickly and courteously
- Reporting on customer stock and sales
- Supporting the External Account Managers
- Undertaking ad hoc company projects as required
Is this the role for you?
Skills To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:
- Proactive, commercially minded individual with excellent communication skills.
- Motivated and proactive, able to work under pressure both independently and as part of a team.
- Strong interpersonal skills with an ability to develop strong business relationships.
- Able to work effectively under pressure and with changing priorities and workload.
- Excellent attention to detail
- Advanced Excel skills
- Experience or knowledge of supply chain/logistics would be beneficial
What will we do for you? This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long‑standing industry relationships. We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded apprenticeships, work‑based studies, and professional qualifications. We offer a competitive salary package including bonus. We have a generous benefits package including 25 days holiday, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile‑phone contracts. You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, physiotherapy and perks and rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work. Our teams enjoy many social and charitable events throughout the year.
What’s next? If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards its employees, then click apply and complete the short application process (5‑6 mins). Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Operations Coordinator employer: Westcoast Limited
Contact Detail:
Westcoast Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Westcoast. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Westcoast and its operations. Understand their products and services, and think about how your skills can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Operations Coordinator, you’ll need to convey information clearly and effectively. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Westcoast.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any operational or sales support experience you have, as this will show us you're a great fit for the Operations Coordinator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the IT sector and how your proactive approach can benefit our team. This is your chance to showcase your personality and enthusiasm!
Showcase Your Skills: Don’t forget to mention your advanced Excel skills and any experience with supply chain or logistics. We love seeing candidates who can bring these skills to the table, so make them stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It only takes 5-6 minutes, and we promise it’s worth it to join our fantastic team at Westcoast!
How to prepare for a job interview at Westcoast Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the entire customer order process from receipt to delivery. Familiarise yourself with supply chain concepts and logistics, as this will show your analytical and methodical approach, which is key for the Operations Coordinator role.
✨Showcase Your Communication Skills
Since strong communication is vital in this role, prepare examples of how you've effectively resolved customer queries or complaints in the past. Be ready to discuss how you can maintain clear communication with both customers and team members, especially during high-pressure situations.
✨Demonstrate Your Proactivity
Think of instances where you took the initiative to improve processes or solve problems. Highlighting your proactive nature will resonate well with the company's focus on teamwork and innovation, showing that you're not just a follower but a contributor to the team's success.
✨Excel at Excel
Given the emphasis on advanced Excel skills, brush up on your spreadsheet abilities. Be prepared to discuss how you've used Excel in previous roles, whether for stock management, reporting, or forecasting. This will help you stand out as a candidate who can handle the operational demands of the job.