At a Glance
- Tasks: Manage customer orders from receipt to delivery, ensuring smooth operations.
- Company: Join Westcoast, a leading distributor of global IT brands.
- Benefits: Enjoy 25 days holiday, wellbeing support, and a generous benefits package.
- Other info: Great growth opportunities with training and social events to connect with colleagues.
- Why this job: Dive into the IT industry and develop your skills in a supportive environment.
- Qualifications: Strong communication skills and attention to detail; supply chain knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Overview
At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!
Job Role
Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders - from receipt through to shipment and delivery - ensuring we deliver maximum fulfilment at minimal operational cost. Customer queries must be managed effectively within specific SLA periods, providing accurate feedback and issue resolution. The fulfilment operations team ship high volumes of orders to multiple countries via group and third-party warehouses.
You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment.
The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.
This is a non-call centre environment, primarily email based.
Your Day-to-Day Responsibilities
- Managing the customer order process from receipt of order through to shipment and delivery
- Arranging deliveries and ensuring all are compliant with the customers’ specifications
- Resolving delivery problems and communicating any delays to the customer
- Communicating stock availability and lead time information to customers
- Forecast management
- Facilitating customer reporting requests on a regular basis
- Understanding the various return policies, validating returns requests and raising RMA’s where applicable
- Attending conference calls. Preparing meeting files and distributing meeting minutes
- Resolving customer queries and complaints quickly and courteously
- Reporting on customer stock and sales
- Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary
- Undertaking ad hoc company projects as required
Is this the role for you?
To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:
- Proactive, commercially minded individual with excellent communication skills
- Motivated and proactive, able to work under pressure both independently and as part of a team
- Strong interpersonal skills with an ability to develop strong business relationships
- Able to work effectively under pressure and with changing priorities and workload
- Excellent attention to detail
- Advanced Excel skills
- Experience or knowledge of supply chain/logistics would be beneficial
- Language skills are desired but not essential
What’s in It for You?
This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.
- Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
- Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
- Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
- Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).
Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
Fulfilment Operations Coordinator in Reading employer: Westcoast Limited
At Westcoast, we pride ourselves on being an innovative and inclusive employer that values teamwork and the diverse talents of our people. Located in Theale, we offer a fantastic benefits package, including 25 days of holiday, wellbeing support, and opportunities for professional growth through training and development. Join us to immerse yourself in the IT industry and build lasting relationships in a supportive environment that fosters a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Fulfilment Operations Coordinator in Reading
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Westcoast Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Westcoast Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Westcoast Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Fulfilment Operations Coordinator in Reading
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Westcoast Limited:This is your chance to really connect with the team at Westcoast Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Westcoast Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Westcoast Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Westcoast Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Westcoast Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
