At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware/software issues.
- Company: Join Westcoast, a leading distributor of global IT brands.
- Benefits: Starting salary of £28,000, 25 days holiday, and wellbeing support.
- Other info: Enjoy a vibrant workplace culture with social events and community connection.
- Why this job: Kickstart your IT career with training and development opportunities.
- Qualifications: Experience with Microsoft systems and excellent communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in the UK and beyond. We’re an innovative business which thrives on teamwork and the potential of our people. Join us and turn your passion into a rewarding career!
The role is full-time (37.5 hours per week) and based at our largest warehouse site at Andover Business Park. Travel to our office at Theale, near Reading will be required from time to time. Our service desk operates from 08.00 to 18.00, you may be required to alternate shifts between these working hours.
If you join us, this is what your day to day will look like:
- You will provide first line IT support across all areas of the business as part of the Service Desk team.
- You will be responsible for triaging and assigning support calls for the wider IT team as well as providing first line support for Microsoft operating systems and applications, as well as other vendor software.
- Hardware support includes imaging/troubleshooting and fixing desktops/laptops.
- Face to face and telephone support for users across the group is also required for a range of hardware and software issues.
Key Responsibilities
- Triaging and assigning support calls for the wider IT team as well as providing first line support for Microsoft operating systems and applications as well as other vendor software.
- Providing face to face and telephone support for users across the group.
- Ensuring all faults are progressed and cleared within Service Level Agreements - escalating to other internal and external teams as appropriate.
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the user informed of progress.
- Diagnosing and resolving problems to the user’s satisfaction, either remotely or in person.
- Sharing knowledge with colleagues.
Is this the role for you?
- Technical experience with systems networking, databases, and user support.
- Experience providing support with Microsoft operating systems and Office 365.
- Experience working with Active Directory.
- Experience with remote support tools and ticketing systems.
- Excellent communication skills.
- Able to communicate effectively with both technical and non-technical users.
- Demonstrate excellent service desk ethos, organisation, record keeping and professional discipline.
- Formal IT qualifications would be advantageous.
What will we do for you?
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.
Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
Generous Benefits Package: Starting salary £28,000. Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.
What’s next? If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees. Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us.
IT Service Desk Engineer in Andover employer: Westcoast Limited
Westcoast Cloud is an exceptional employer that fosters a dynamic and supportive work culture, perfect for sales professionals eager to make an impact in the UK and Ireland. With a strong emphasis on employee growth through training and development opportunities, you will thrive in an environment that values innovation and collaboration. Join us to be part of a team that not only drives success but also prioritises your professional journey in the exciting cloud technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Andover
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Westcoast Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Westcoast Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Westcoast Limited!
✨Direct Apply to Westcoast Limited
Let's not forget to apply directly through the Westcoast Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer in Andover
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Westcoast Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Westcoast Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Westcoast Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
