Administration Assistant in Bradford

Full Time 37.5 Hours per week 9am to 5pm (None-negotiable). (Sponsorship NOT available for this role).

You will be ensuring the effective running of multiple services, as well as picking up general office duties. You will be a team player contributing to the overall high performance of the Westcliffe Health Innovations Administration team. At Westcliffe Health Innovations, we value teamwork, professionalism, and a commitment to patient care. If you’re ready to take on a role in a dynamic healthcare environment, we would love to hear from you!

Main duties of the job:

• We are looking for an enthusiastic, committed, and experienced administrator who is an excellent communicator, organised and able to work well under pressure.
• You will be responsible for providing effective and efficient clerical and administrative support to the outpatient admin team.
• You will be responsible for managing and prioritising your own workload and will be required to use your own initiative.
• You should have proven administration skills in a healthcare setting, have the ability to be organised and possess a recognised educational standard in English and Maths and/or equivalent demonstrable skills.
• Experience of general office procedures is essential as well as excellent keyboard and data inputting skills and an understanding of the importance of maintaining confidentiality.

About us:

Westcliffe Health Innovations was established in 2014 based at Eccleshill Treatment Centre to deliver Consultant led high quality Endoscopy Services to NHS patients in Bradford and Leeds. Now in 2026, Westcliffe provides a range of services to the whole of Yorkshire and surrounding areas which includes Gastroenterology, Endoscopy, Plastic Surgery, Cardiology, ENT, Gynaecology, Urology and Dermatology and private services.

The care delivered here at Westcliffe Health Innovations has been developed in a clean modern environment that has the comfort and satisfaction of the patient at its heart, providing a safe effective service, delivered in a calm environment that is done to make the patient experience as stress free as possible.

At Westcliffe Health Innovations we will work together to maintain a culture that develops and supports you and your team. We strive to help our staff create a healthy work-life balance, to promote this we provide all staff with an extra birthday day and wellbeing day (available on satisfactory completion of the probationary period).

If you’re starting out in the NHS, you will start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays, if you have previous experience in the NHS we honour the continuous service. Other benefits include a generous bonus scheme, access to an Employee Assistant Programme for personal advice and support, salary sacrifice schemes, cycle to work scheme and access to the NHS pension.

Job responsibilities:

• Produce accurate and professional letters for the service, including ensuring all actions as stated in the clinical letter are completed as relevant.
• Effectively and timely manage the typing generated by the specialist clinics and ensure all typing is managed within IG guidance and policy.
• To book patients into the appropriate clinics via telephone and letter.
• Ensure all appropriate documentation is completed for the discharge process and that notes are scanned onto the Patient Information System (S1), following discharge.
• Liaise closely with clinical staff regarding patient letters, to ensure effectiveness of the service.
• Answering telephone calls and taking messages for clinical and management staff and ensuring forwarding in a timely manner.
• To work as part of a team of staff who respond in a timely and accurate manner to patient notes and queries on the clinical system.
• As part of a team you are jointly responsible for the ongoing development and maintenance of safe patient administration management systems.
• You are responsible for ensuring patients receive timely and clear instruction with regard to their appointment date and time.
• To provide general office duties such as filing, post distribution and photocopying as relevant to your clinic areas.
• To provide cover during staff absences and other times of pressure on colleagues' workload.
• To answer the telephone as part of a team of staff, picking up general enquiries in relation to various service areas.
• Ensure patients are registered on SystemOne and case loading into service.
• To efficiently deal with tasks such as registering and booking patients.
• Responsible for all secretarial aspects of the relevant services including typing clinics, onward referrals and creating templates for new letters.
• From time to time manage the clinician rotas with direct contact with the team.

Teamwork:

• Work as an effective and responsible team member, supporting other members of clinical and non-clinical staff.
• Participate in team activities that create opportunities to improve patient care.
• Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need.
• To ensure all patient confidentiality is maintained.
• To remain at all times patient focused, adopting a customer services approach to healthcare.
• To observe and ensure Health and Safety requirements are upheld.

General:

• To challenge in a constructive way and actively seek new ways of working.
• To reduce waste in all forms including ensuring best use of staff time and skill mix.
• To be an advocate of Westcliffe Health organisations portraying a professional and corporate image at all times.
• To actively take part in relevant training and education sessions.
• Some duties may change in line with the needs of the service, and you will be required to provide cover for colleagues during absences.

Person Specification:

• GCSE grade C + in English and Maths or equivalent.
• High experience in customer service telephone and face to face.
• Experience of working in the NHS or a patient focused environment.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Clerical/administrative experience in a similar environment.
• Competent with use of IT.
• Ability to work with others to improve the service putting patient care first.
• Able to work on own initiative and prioritise workload.
• Excellent interpersonal skills, good listening skills and relationship building skills.
• Ability to work to scheduled timelines.
• Able to work under pressure.
• Evidence of willingness to learn and develop.
• Values diversity and difference, treats people with equal respect.
• Adaptable, innovative and forward thinking.
• Enthusiastic, with energy and drive.
• Highly motivated.
• Empathetic, honest, caring and considerate.
• Professional and smart appearance.
• Working knowledge of Microsoft applications.
• Competent in the use of SystemOne.
• Ability to work with various IT devices.
• Knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.