At a Glance
- Tasks: Support the Team Leader in providing top-notch secretarial services and manage patient administration.
- Company: Join WESTCLIFFE HEALTH INNOVATIONS LIMITED, a leader in healthcare innovation.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Dynamic work environment with a focus on teamwork and efficiency.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior Administrator - Gastroenterology role at WESTCLIFFE HEALTH INNOVATIONS LIMITED.
Please refer to the attached supporting document that is the full job description.
Responsibilities
- Support the Team Leader in ensuring the provision of a secretarial service within the relevant clinical specialties, utilizing all available resources including secretarial support assistants.
- Filter information using initiative and be proactive in dealing with routine matters; seek support from the Team Leader when needed.
- Assist with data collection and entry required at service level; handle telephone enquiries from patients, relatives, etc., in a constructive and sympathetic manner, referring to the appropriate person where necessary.
- Ensure accuracy when administering IT systems (e.g., EPR and/or other local IT systems); work in close liaison with the Team Leader and other Senior Administrators to support the smooth running of the admin and secretarial service.
- Work to SOPs developed to support patient pathways.
- Assist in training new staff and supervise junior staff during the Team Leader’s absence; identify areas for efficiency improvements.
- Support the Senior Management Team with data collection and sharing information regarding the service; contribute to decision making for future service development and growth.
- Contribute to the operational running of the service with problem-solving and collaboration with other Team Leaders; support all administration aspects of the patient pathway in line with 2WW cancer pathways and 18-week RTT guidelines using NHS RTT and cancer knowledge; produce accurate and professional letters for the service and ensure actions stated in clinical letters are completed.
- Coordinate follow-up appointments, referrals to external providers or in-house investigations, and inform referring GPs as appropriate; manage typing for specialist clinics and ensure documentation follows IG guidance and policy.
- Ensure documentation for discharge is completed and notes are scanned onto the Patient Information System (S1); liaise with clinical staff regarding patient letters, histology dictation, and report matching to patient files.
- Answer telephone calls, take messages for clinical and management staff, and ensure timely forwarding; maintain effective patient note and query responses on the clinical system.
- Maintain safe patient administration management systems with timely and accurate input of information on the clinical system, following templates and protocols; provide clear appointment instructions and manage bookings via the Choose and Book system where possible.
- Perform general office duties (filing, post distribution, photocopying) as part of the clinic team; provide cover during Team Leader absences and ensure smooth handover.
- Register patients on System1, manage case loading, chase results, and link results to patient notes; ensure reports are scanned onto patient records.
- Provide excellent customer care and ensure patient confidentiality at all times.
- Provide telephone advice and assistance to patients regarding administrative matters related to their procedures; ensure telephone coverage and handle conflicts to prevent complaints; communicate effectively with all departments and senior management.
- Attend to administration project work as designated; investigate complaints about the service as requested; represent the team viewpoint at assigned meetings; use MS Office applications (Word and Excel).
- Provide training to all new staff in the department and perform other activities as required by the service.
- Appointments: handle telephone enquiries, provide a full appointment service, notify patients of appointments, and give appropriate information and instructions; ensure accurate patient data across software and maintain workflow to the department.
- Assist with ensuring patients are registered on the system and case loading is up to date.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Administrative and Support Services
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Senior Administrator - Gastroenterology in Bradford employer: WESTCLIFFE HEALTH INNOVATIONS LIMITED
At Westcliffe Health Innovations Limited, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee growth and development. As a Senior Administrator in Gastroenterology, you will benefit from comprehensive training opportunities, a commitment to patient care excellence, and the chance to contribute to meaningful healthcare outcomes in a dynamic setting. Our culture encourages innovation and teamwork, making it an ideal place for those seeking a rewarding career in the healthcare sector.
Contact Details:
WESTCLIFFE HEALTH INNOVATIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Gastroenterology in Bradford
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at WESTCLIFFE HEALTH INNOVATIONS LIMITED.
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We think you need these skills to ace Senior Administrator - Gastroenterology in Bradford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at WESTCLIFFE HEALTH INNOVATIONS LIMITED.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at WESTCLIFFE HEALTH INNOVATIONS LIMITED.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to WESTCLIFFE HEALTH INNOVATIONS LIMITED. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at WESTCLIFFE HEALTH INNOVATIONS LIMITED. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at WESTCLIFFE HEALTH INNOVATIONS LIMITED
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research WESTCLIFFE HEALTH INNOVATIONS LIMITED’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
