We have an exciting opportunity for a friendly and enthusiastic Care Navigator to join our supportive practice team, providing fixed-term maternity cover for approximately 6 months. Working as part of our reception and care navigation team, you will play a key role in helping patients access the most appropriate care and services and ensuring they receive a friendly, efficient and professional service., The duties and responsibilities to be undertaken by members of the care navigator team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the care navigator team leader, dependent on current and evolving practice workload and staffing levels:
- Opening up / locking up of the Practice premises in accordance with Practice protocols.
- Maintaining and monitoring the practice appointments system by managing patient calls appropriately
- Signposting patients to other more suitable services as appropriate
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Contact patients and external agencies as requested by members of the Primary Health Care Team
- To provide cover for members of the care navigator team during periods of sickness and annual leave changing shifts where necessary
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
We are a friendly teaching practice providing primary care services in Bristol. We strive to provide an excellent clinical service to our patients with our hardworking team. We are a practice in the centre of Westbury on Trym in a new purpose-built building serving our community.
Westbury On Trym is situated in the heart of Northwest Bristol. This is a beautiful area of the city for families and professionals and there is an above-average elderly population. This gives the practice an interesting mix. It is a lovely place to live and work if you are considering moving to the area. The premises are owned by the partnership and are modern, purpose-built and inviting to staff and patients alike. We are a non-dispensing PMS practice, with a strong interest in both teaching and research. There is a strong team ethos within the practice, and it is very important to the partners that this is maintained and developed. We are committed to a patient-centred methodology and have an open and friendly approach. This is reflected in our vision and values: Working together
- Monday: 13:0019:00
- Tuesday: 09:0013:00
- Wednesday: 08:3013:00
The contracted hours are currently 14.5 hours per week. There may be scope for additional contracted hours in the future, subject to availability and the needs of the practice. We would therefore particularly welcome applicants who could offer flexibility to increase their hours should further opportunities become available.
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Care Navigator employer: (westbury) Ltd
Westbury Group Practice is an excellent employer, offering a supportive work culture where collaboration with GPs, nurses, and care coordinators is at the forefront of patient care. With a focus on professional development, employees benefit from opportunities to enhance their skills in a dynamic primary care environment, alongside a competitive NHS Pension Scheme and generous leave entitlements that promote work-life balance.
