At a Glance
- Tasks: Assist patients and support the practice team in a busy GP environment.
- Company: Join the friendly team at Westbrook Medical Centre, serving 10,700 patients.
- Benefits: Flexible hours, supportive team, and full training provided.
- Other info: Enjoy a collaborative atmosphere with opportunities for personal growth.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: GCSE level education and customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Westbrook Medical Centre is looking to recruit a part-time receptionist / administrator for a minimum of 22 hours per week. Normal working hours will be on a set rota but the successful candidate will need to be flexible to cover sickness and holidays when needed. The ideal candidate will enjoy the challenge of working in a very busy GP practice and must have a kind, positive, friendly manner when attending to patients via all contact methods and when interacting with colleagues. You will be given appropriate training in all aspects of the job role, which includes (but is not limited to) front of house reception, telephones, prescriptions, scanning, online electronic appointment platform and numerous administration tasks. You will be part of a very friendly and supportive team.
Main duties of the job:
- General medical reception duties such as greeting patients, dealing with their requests and queries, answering phone calls, booking appointments, using the clinical computer system (SystmOne), scanning, dealing with queries and tasks from the clinicians, giving administrative support to the clinical and management teams, monitoring and responding to emails on the generic practice account, liaising with external parties such as secondary care, directing patients to appropriate services, generating new / repeat prescriptions.
This list is not exhaustive and there may be other duties that would be required by the practice. Full training and support will be provided.
About us:
Westbrook Medical Centre has a patient list size of approximately 10,700. We have 4 GP partners, 2 salaried GPs, 1 ANP, 3 practice nurses, 1 Physician Associate, 1 Health Care Assistant, 1 Practice Manager, 1 Office Manager, 2 departmental leads, a large team of experienced administrative staff and other support services including pharmacists, physiotherapists, social prescriber, health coach, paramedics and dietician. Our clinical staff are assisted by a friendly and knowledgeable admin and reception team. All the staff are highly supportive and the surgery is an enjoyable environment to work in.
Job responsibilities:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where practical.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Qualifications:
- Educated to GCSE level or equivalent including mathematics and English grade A-C.
- Experience in working in Primary Care.
- Experience of SystmOne.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Administrator in Burtonwood employer: Westbrook Medical Centre
Westbrook Medical Centre is an excellent employer, offering a supportive and friendly work environment where employees can thrive. With comprehensive training provided and opportunities for professional growth within a busy GP practice, staff are encouraged to develop their skills while making a meaningful impact on patient care. The centre's collaborative culture and commitment to employee well-being make it an attractive place for those seeking rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Burtonwood
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Westbrook Medical Centre. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and positive manner shine through. Remember, they’re looking for someone who fits into their supportive environment, so be yourself and engage with everyone you meet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Westbrook Medical Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist / Administrator in Burtonwood
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and positive nature shine through. We want to see the real you, so don’t be afraid to show a bit of personality while keeping it professional!
Tailor Your Application:Make sure to customise your application for the receptionist/administrator role at Westbrook Medical Centre. Highlight any relevant experience you have in customer service or working with the public, as this will really catch our eye.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Westbrook Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Westbrook Medical Centre. Familiarise yourself with their services, values, and the team structure. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a receptionist/administrator, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your friendly manner and ability to stay calm under pressure.
✨Practice Common Interview Questions
Anticipate questions related to your experience in general practice and using systems like SystmOne. Practising your responses can help you articulate your thoughts clearly during the interview. Consider role-playing with a friend to build confidence.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility to cover for sickness and holidays, be ready to discuss your availability and willingness to adapt. Emphasise your ability to work well within a team and support colleagues, as this is crucial in a busy GP practice.
