Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage yard operations, assist customers, and maintain site safety and cleanliness.
- Company: Westbourne is a leading breakdown cover provider in Southern England, known for exceptional customer service.
- Benefits: Enjoy a competitive salary, OTE bonus, and a supportive work environment.
- Why this job: Join a growing company that values individual service and offers a dynamic work culture.
- Qualifications: Must pass a clear CRB check and Police vetting; experience in customer service is a plus.
- Other info: Work hours are Monday to Friday, with a 30-minute unpaid lunch break.
The predicted salary is between 30000 - 40000 £ per year.
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance: Westbourne gives priority to vulnerable drivers.
- Workshop back up: Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual customers are not numbers; everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are:
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair when repair is not possible at the roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates repair workshops for cars and commercial vehicles together with vehicle storage compounds. The Yard Manager is responsible for all activities that are carried on the individual sites; at times you may be required to deputise for other Managers at another site. Site / Yard Manager work includes the following (these lists are not exhaustive):
- Welcoming customers and dealing with enquiries.
- Taking and dealing with enquiries via phone or email from Insurance Companies, Repairers, and other interested third parties.
- Working with other colleagues at different sites to answer queries.
- Contacting customers and others to arrange prompt removal of vehicles held in storage.
- Maintaining computer records of vehicles and property held on site.
- Carrying out vehicle inspections and where needed removal and cataloguing of personal possessions for secure storage.
- Carrying out weekly building and safety inspections.
- Keeping the offices, yard, workshops and inspection bays clean, tidy and debris free.
- General site maintenance.
- Assisting drivers with loading and unloading on site.
- Parking vehicles on site and cataloguing possessions where required.
- Other duties as required.
Note: A condition of employment is that you must be able to provide a clear CRB check and pass a Police vetting check.
Hours of work: Monday to Friday 07.30 - 17.30 (47.5 hours per week) with a 30 minute unpaid lunch break.
Pay: Annual Salary £34,580 with an additional OTE bonus of £3,000.
Yard Manager in Westerham employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Yard Manager in Westerham
✨Tip Number 1
Familiarise yourself with Westbourne's services and values. Understanding their commitment to customer service and rapid response will help you align your answers during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Westbourne. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Yard Manager role.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling customer enquiries. Be ready to share specific examples that demonstrate your ability to maintain high standards in a busy workshop environment.
✨Tip Number 4
Research common challenges faced by Yard Managers in the automotive industry. Being able to discuss these challenges and propose solutions during your interview will show your proactive approach and readiness for the role.
We think you need these skills to ace Yard Manager in Westerham
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Yard Manager position. Understand the key responsibilities and required skills, such as customer service, vehicle inspections, and site maintenance.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Yard Manager role. Emphasise any previous management experience, customer service roles, or knowledge of vehicle maintenance and storage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage a yard effectively and provide excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Yard Manager position.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know the Company Inside Out
Before your interview, make sure you research Westbourne thoroughly. Understand their services, values, and customer service approach. This will help you demonstrate your enthusiasm for the role and show that you align with their mission.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in managing yard operations or similar roles. Share specific examples of how you've successfully handled customer enquiries, maintained safety standards, or managed a team. This will showcase your suitability for the Yard Manager position.
✨Demonstrate Strong Communication Skills
As a Yard Manager, you'll need to communicate effectively with customers, colleagues, and third parties. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common questions about handling difficult situations or resolving conflicts.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's growth plans, team dynamics, or specific challenges the Yard Manager might face. This shows your interest in the role and helps you assess if it's the right fit for you.
