WESTBOURNE MOTORS | Roadside Technician Apply now
WESTBOURNE MOTORS | Roadside Technician

WESTBOURNE MOTORS | Roadside Technician

Trowbridge Full-Time 31000 - 39000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: As a Roadside Technician, you'll fix vehicles on-site and ensure customer safety.
  • Company: Join Westbourne, a leading breakdown cover provider in Southern England with a focus on customer service.
  • Benefits: Earn a competitive salary of £31,000 plus bonuses, with flexible shifts and training opportunities.
  • Why this job: Be part of a passionate team that values your skills and offers growth in a dynamic environment.
  • Qualifications: Must have 3 years of vehicle industry experience and a Full Category B Driving Licence.
  • Other info: Shifts include evenings and weekends; training for towing trailers is available.

The predicted salary is between 31000 - 39000 £ per year.

COMPANY BACKGROUND Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including: Rapid response to stranded motorists. Effective roadside repair with over 80% of cars fixed at the roadside. Reassurance Westbourne give priority to vulnerable drivers. Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time. Individual customers are not numbers, everybody receives a tailored service based on individual circumstances. Included in the range of services offered are Roadside Assistance following vehicle breakdown for cars and commercial vehicles. Vehicle Recovery following major breakdown or accident to any UK destination. Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing. Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal. Motoring advice and customer support. The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts. JOB DESCRIPTION Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles. Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination. The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors. Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK. The first priority of the technician is always the care and safety of any customers present with the vehicle. All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside. Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops. In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers. SALARY The basic salary is £31,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year. SHIFT HOURS 4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off. 0800 to 2000 1400 to 0200 0700 to 1500 1400 to 0200 ABOUT YOU Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us – both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbournemight be the right one for you. As the shifts can include evenings, weekends and Bank Holidays, youll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally you will have a minimum of three yearsexperience in a vehicle based industry. We don’t like to exclude anyone so if you’re good at fixing cars but just don’t have the paperwork, we still want to hear from you. It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers. Demonstrable relevant experience in a vehicle technician role, or level 3 qualification. All candidates are subject to CRB checks. JBRP1_UKTJ

WESTBOURNE MOTORS | Roadside Technician employer: WESTBOURNE MOTORS

At Westbourne Motors, we pride ourselves on being an exceptional employer, offering a supportive work culture that values enthusiasm and customer service excellence. Our Roadside Technicians benefit from competitive salaries, generous bonus opportunities, and a structured shift pattern that promotes work-life balance. With comprehensive training and growth opportunities, you'll be part of a dedicated team committed to providing top-notch service across Southern England, ensuring every day is rewarding and impactful.
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Contact Detail:

WESTBOURNE MOTORS Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land WESTBOURNE MOTORS | Roadside Technician

Tip Number 1

Make sure to highlight your hands-on experience with vehicle repairs. Since Westbourne values practical skills, be ready to discuss specific instances where you've successfully diagnosed and repaired vehicles on-site.

Tip Number 2

Familiarize yourself with the latest diagnostic equipment and tools used in roadside assistance. Being knowledgeable about these technologies will show that you're prepared to hit the ground running.

Tip Number 3

Emphasize your customer service skills during the interview. Westbourne prides itself on providing tailored services, so share examples of how you've gone above and beyond for customers in previous roles.

Tip Number 4

Be ready to discuss your flexibility regarding shift patterns and working conditions. Since the role involves varied hours and locations, demonstrating your adaptability will make you a strong candidate.

We think you need these skills to ace WESTBOURNE MOTORS | Roadside Technician

Vehicle Diagnostics
Roadside Repair Skills
Customer Service Excellence
Mechanical Aptitude
Problem-Solving Skills
Time Management
Safety Awareness
Ability to Work Under Pressure
Knowledge of Vehicle Recovery Procedures
Experience with a Variety of Vehicle Makes and Models
Full Category B Driving Licence
Basic Electrical Knowledge
Communication Skills
Teamwork

Some tips for your application 🫡

Understand the Company: Familiarize yourself with Westbourne Motors and their commitment to customer service. Highlight your understanding of their ethos in your application, emphasizing how you align with their values.

Tailor Your CV: Make sure your CV reflects relevant experience in vehicle repair and roadside assistance. Include specific examples of your skills in diagnosing and fixing vehicle issues, as well as any customer service experience.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention your driving experience and any relevant qualifications, and express your enthusiasm for the role at Westbourne.

Highlight Flexibility and Teamwork: In your application, emphasize your ability to work flexible hours and your experience working in a team environment. This is crucial for a role that requires adaptability and collaboration in various situations.

How to prepare for a job interview at WESTBOURNE MOTORS

Show Your Customer Service Skills

Since Westbourne prides itself on inspirational customer service, be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to remain calm and friendly under pressure.

Demonstrate Technical Knowledge

Be ready to discuss your experience with vehicle repairs and diagnostics. Familiarize yourself with common issues that roadside technicians face and be prepared to explain how you would approach these problems.

Emphasize Safety First

The safety of customers is a top priority for Westbourne. Be sure to convey your understanding of safety protocols and how you ensure the well-being of both yourself and the customers during roadside assistance.

Be Flexible and Adaptable

Given the nature of the job, you may need to work in various weather conditions and locations. Show your willingness to adapt to changing situations and your readiness to take on different shifts as required.

WESTBOURNE MOTORS | Roadside Technician
WESTBOURNE MOTORS Apply now
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  • WESTBOURNE MOTORS | Roadside Technician

    Trowbridge
    Full-Time
    31000 - 39000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-15

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    WESTBOURNE MOTORS

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