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- Tasks: Join our team as a Night Roadside Vehicle Technician, helping stranded motorists in need.
- Company: Westbourne is a top breakdown cover provider in Southern England, known for exceptional customer service.
- Benefits: Enjoy flexible night shifts, competitive pay, and opportunities for career growth.
- Why this job: Make a real difference by assisting people in emergencies while working in a supportive environment.
- Qualifications: No prior experience needed; just a passion for helping others and a valid driving licence.
- Other info: Be part of a rapidly growing company with ambitious plans for the future.
The predicted salary is between 30000 - 42000 £ per year.
COMPANY BACKGROUND
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance Westbourne give priority to vulnerable drivers.
- Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual customers are not numbers, everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.
JOB DESCRIPTION
Westbourne operates a fleet of fully equipped service vehicles across its working area.
You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.
Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination.
The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.
Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK.
The first priority of the technician is always the care and safety of any customers present with the vehicle.
All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.
Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
SALARY
The basic salary is £34,000 per year, with a range of bonus opportunities which have the potential of adding a further £4,000 per year.
SHIFT HOURS
4 days on duty followed by 4 days off, 18:00-07:00
ABOUT YOU
Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us – both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbournemight be the right one for you.
As the shifts can include evenings, weekends and Bank Holidays, youll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently.
Ideally you will have a minimum of three yearsexperience in a vehicle based industry. We don\’t like to exclude anyone so if you\’re good at fixing cars but just don\’t have the paperwork, we still want to hear from you.
It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers.
Demonstrable relevant experience in a vehicle technician role, or level 3 qualification.
All candidates are subject to CRB checks.
JBRP1_UKTJ
Roadside Vehicle Technician Nights employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Vehicle Technician Nights
✨Tip Number 1
Familiarise yourself with the common issues faced by motorists at night. Understanding these problems will help you demonstrate your expertise during the interview and show that you're prepared for the role.
✨Tip Number 2
Highlight any previous experience in roadside assistance or vehicle repair. Be ready to share specific examples of how you've successfully resolved issues for customers, as this will showcase your problem-solving skills.
✨Tip Number 3
Research Westbourne's values and customer service approach. During your conversations, align your answers with their commitment to inspirational customer service to show that you’re a good fit for their team.
✨Tip Number 4
Prepare questions to ask during the interview about the company's growth plans and how you can contribute. This shows your enthusiasm for the role and your interest in being part of their future success.
We think you need these skills to ace Roadside Vehicle Technician Nights
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Westbourne's services and values. Highlight your understanding of their commitment to customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in roadside assistance or customer service roles. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work nights and how you can contribute to their rapid response service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in this role.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know the Company
Before your interview, take some time to research Westbourne. Understand their services, values, and what sets them apart in the breakdown cover market. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Since Westbourne prides itself on inspirational customer service, be prepared to share examples from your past experiences where you provided excellent service or resolved a difficult situation. Highlight your communication skills and ability to stay calm under pressure.
✨Showcase Technical Knowledge
As a Roadside Vehicle Technician, you'll need to demonstrate your technical expertise. Brush up on common vehicle issues and repairs, and be ready to discuss how you would approach various breakdown scenarios. This will show that you're not only capable but also confident in your skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or the company's future plans. It shows that you're engaged and thinking about how you can contribute to their growth.
