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- Tasks: As a Roadside Technician, you'll repair vehicles on-site and ensure customer safety.
- Company: Join Westbourne, a leading breakdown cover provider in Southern England with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive work environment with training provided.
- Why this job: Be part of a passionate team that values customer service and offers growth opportunities.
- Qualifications: Must have 3 years' experience in a vehicle-based role and a Full Category B Driving Licence.
- Other info: Shifts include evenings and weekends; training for towing trailers is available.
The predicted salary is between 34000 - 42000 £ per year.
COMPANY BACKGROUND
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance Westbourne give priority to vulnerable drivers.
- Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual customers are not numbers, everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.
JOB DESCRIPTION
Westbourne operates a fleet of fully equipped service vehicles across its working area.
You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.
Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination.
The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.
Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK.
The first priority of the technician is always the care and safety of any customers present with the vehicle.
All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.
Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
SALARY
The basic salary is £34,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.
SHIFT HOURS
4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off.
0800 to 2000
1400 to 0200
ABOUT YOU
Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us – both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbournemight be the right one for you.
As the shifts can include evenings, weekends and Bank Holidays, youll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently.
Ideally you will have a minimum of three yearsexperience in a vehicle based industry. We don\’t like to exclude anyone so if you\’re good at fixing cars but just don\’t have the paperwork, we still want to hear from you.
It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers.
Demonstrable relevant experience in a vehicle technician role, or level 3 qualification.
All candidates are subject to CRB checks.
Roadside Technician in Epsom employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician in Epsom
✨Tip Number 1
Familiarise yourself with the latest diagnostic equipment and tools used in roadside repairs. Being knowledgeable about the technology will not only boost your confidence but also impress the hiring team during any practical assessments.
✨Tip Number 2
Showcase your customer service skills during the interview process. Since Westbourne prides itself on inspirational customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Research common vehicle breakdown issues and their solutions. Being able to discuss these during your interview will demonstrate your proactive approach and genuine interest in the role of a Roadside Technician.
✨Tip Number 4
Network with current or former employees of Westbourne if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Roadside Technician in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the vehicle-based industry. Emphasise any specific skills related to roadside repairs and customer service, as these are crucial for the Roadside Technician role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention your experience with vehicle repairs and how you can contribute to Westbourne's ethos of providing excellent service.
Highlight Relevant Qualifications: If you have a level 3 qualification in a vehicle technician role, make sure to mention it prominently. If you lack formal qualifications but have hands-on experience, explain this in your application to show your practical skills.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Westbourne values friendly and enthusiastic individuals, so let your personality shine through in your writing.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with vehicle repairs. Highlight specific examples of how you've diagnosed and fixed issues in the past, especially under pressure. This will demonstrate your capability to handle roadside emergencies effectively.
✨Emphasise Customer Service
Since Westbourne prides itself on inspirational customer service, share experiences where you went above and beyond for a customer. Show that you understand the importance of making customers feel valued and safe during their breakdowns.
✨Demonstrate Adaptability
The role requires working in various conditions and locations. Be ready to discuss how you've adapted to changing situations in previous jobs, whether it was dealing with difficult weather or unexpected vehicle issues. This shows your readiness for the unpredictable nature of roadside assistance.
✨Prepare Questions
Have thoughtful questions ready about the company’s operations, team dynamics, and growth plans. This not only shows your interest in the role but also helps you assess if Westbourne is the right fit for you.
