Roadside Technician in Basingstoke

Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:

• Rapid response to stranded motorists.
• Effective roadside repair with over 80% of cars fixed at the roadside.
• Priority service for vulnerable drivers.
• Workshop back up with priority service at Company workshops and a national network of motor codes approved repair facilities.
• Individual tailored service based on customer circumstances.

Included in the range of services offered are:

• Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
• Vehicle Recovery following major breakdown or accident to any UK destination.
• Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
• Secure vehicle parking for vehicles awaiting insurance inspection or disposal.
• Motoring advice and customer support.

The Company operates from key locations across the South, benefiting from vehicle repair workshops, a fleet of rescue recovery vehicles, and suitable stocks of replacement parts.

Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles. Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customer's chosen destination. The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside.

Roadside Vehicle breakdown encompasses breakdowns either at the customer's home address or at any location within the UK. The first priority of the technician is always the care and safety of any customers present with the vehicle. All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside. Depending on workloads and call times, technicians may be asked to carry out further basic repairs to these vehicles in the workshops.

In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non-repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.

SALARY

The basic salary is £31,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.

SHIFT HOURS

4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off:

• 0800 to 2000
• 1400 to 0200
• 0700 to 1500
• 1400 to 0200

ABOUT YOU

Our people are enthusiastic, friendly and great at what they do. We are always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if you're looking for a role in a company where your passion for customer service can come to life, a career with Westbourne might be the right one for you.

As the shifts can include evenings, weekends and Bank Holidays, you'll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally, you will have a minimum of three years' experience in a vehicle based industry. We don’t like to exclude anyone so if you’re good at fixing cars but just don’t have the paperwork, we still want to hear from you. It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers. Demonstrable relevant experience in a vehicle technician role, or level 3 qualification is required. All candidates are subject to CRB checks.