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- Tasks: As a Roadside Technician, you'll assist stranded motorists and perform effective roadside repairs.
- Company: Join Westbourne, a top breakdown cover provider in Southern England with a focus on customer service.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to make a real difference on the road.
- Why this job: Be part of a growing company that values teamwork and offers hands-on experience in a dynamic environment.
- Qualifications: No prior experience needed; just a passion for helping others and a valid driving licence.
- Other info: Opportunities for career growth and training available for motivated individuals.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance Westbourne give priority to vulnerable drivers.
- Workshop back up Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual customers are not numbers, everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.
JOB DESCRIPTION
Westbourne operates a fleet of fully equipped service vehicles across its working area.
You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles.
Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination.
The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.
Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK.
The first priority of the technician is always the care and safety of any customers present with the vehicle.
All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside.
Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
SALARY
The basic salary is £34,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.
SHIFT HOURS
4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off.
0800 to 1900
1500 to 0200
ABOUT YOU
Our people are enthusiastic, friendly and great at what they do. Were always looking for people like them and when we find them, we give them the opportunity to grow with us – both as professionals and individuals. Together we work to provide great services to our customers. So, if youre looking for a role in a company where your passion for customer service can come to life, a career with Westbournemight be the right one for you.
As the shifts can include evenings, weekends and Bank Holidays, youll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently.
Ideally you will have a minimum of three yearsexperience in a vehicle based industry. We don't like to exclude anyone so if you're good at fixing cars but just don't have the paperwork, we still want to hear from you.
It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers.
Demonstrable relevant experience in a vehicle technician role, or level 3 qualification.
All candidates are subject to CRB checks.
JBRP1_UKTJ
Roadside Technician employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Familiarise yourself with common roadside issues and repairs. Being knowledgeable about the types of problems you might encounter will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills. Since Westbourne prides itself on inspirational customer service, think of examples from your past experiences where you went above and beyond to help someone in need.
✨Tip Number 3
Network with current or former employees of Westbourne. They can provide valuable insights into the company culture and what the hiring managers are looking for, which can give you an edge in the application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various roadside scenarios, as this will demonstrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Roadside Technician at Westbourne. Highlight your relevant skills and experiences that align with their focus on rapid response and effective roadside repair.
Tailor Your CV: Customise your CV to reflect your experience in customer service and technical skills related to vehicle repairs. Use specific examples that demonstrate your ability to handle roadside emergencies effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service and your commitment to helping stranded motorists. Mention any previous experience in similar roles or situations.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know the Company
Before your interview, make sure to research Westbourne thoroughly. Understand their services, values, and what sets them apart in the breakdown cover market. This knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Technical Skills
As a Roadside Technician, you'll need to display your technical expertise. Be prepared to discuss your experience with vehicle repairs and any relevant certifications. Highlight specific examples where you've successfully resolved issues on-site.
✨Emphasise Customer Service
Westbourne prides itself on inspirational customer service. Be ready to share examples of how you've provided excellent service in previous roles. Show that you understand the importance of reassuring and assisting stranded motorists effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about potential roadside situations you might encounter and how you would handle them. This will demonstrate your problem-solving skills and ability to think on your feet.
