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- Tasks: As a Roadside Technician, you'll fix vehicles on-site and ensure customer safety.
- Company: Join Westbourne, a leading breakdown cover provider in Southern England with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive work environment with training provided.
- Why this job: Be part of a passionate team that values customer service and offers growth opportunities.
- Qualifications: You need a minimum of three years' experience in a vehicle-based industry and a Full Category B Driving Licence.
- Other info: Shifts include evenings and weekends; flexibility is key for this dynamic role.
The predicted salary is between 31000 - 39000 £ per year.
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Priority service for vulnerable drivers.
- Workshop back up with priority service at Company workshops and a national network of motor codes approved repair facilities.
- Individual customers receive a tailored service based on individual circumstances.
Included in the range of services offered are:
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South, benefiting from vehicle repair workshops, a fleet of rescue recovery vehicles, and suitable stocks of replacement parts.
Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles. Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customer's chosen destination. The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside.
Roadside vehicle breakdown encompasses breakdowns either at the customer's home address or at any location within the UK. The first priority of the technician is always the care and safety of any customers present with the vehicle. All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside. Depending on workloads and call times, technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non-repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
SALARY
The basic salary is £31,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.
SHIFT HOURS
4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off:
- 08:00 to 20:00
- 14:00 to 02:00
- 07:00 to 15:00
- 14:00 to 02:00
ABOUT YOU
Our people are enthusiastic, friendly and great at what they do. We are always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. If you are looking for a role in a company where your passion for customer service can come to life, a career with Westbourne might be the right one for you.
As the shifts can include evenings, weekends and Bank Holidays, you will need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally, you will have a minimum of three years' experience in a vehicle-based industry. We do not like to exclude anyone, so if you are good at fixing cars but just do not have the paperwork, we still want to hear from you. It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers. Demonstrable relevant experience in a vehicle technician role, or level 3 qualification is required. All candidates are subject to CRB checks.
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician
✨Tip Number 1
Familiarise yourself with the latest diagnostic equipment and tools used in roadside repairs. Being knowledgeable about the technology will not only boost your confidence but also impress the hiring team during any practical assessments.
✨Tip Number 2
Showcase your customer service skills during the interview process. Since Westbourne prides itself on inspirational customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Research Westbourne's ethos and values thoroughly. Understanding their commitment to repairing more cars than competitors can help you align your answers with their mission during interviews, demonstrating that you're a great fit for the team.
✨Tip Number 4
Be ready to discuss your experience with various makes and models of vehicles. Highlighting your versatility and ability to diagnose and repair a wide range of faults will make you stand out as a candidate who can handle the demands of the role.
We think you need these skills to ace Roadside Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the vehicle-based industry. Emphasise any specific skills related to roadside repairs, diagnostics, and customer service, as these are crucial for the Roadside Technician role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention your experience with various vehicle makes and models, and how you can contribute to Westbourne's ethos of repairing more cars than competitors.
Highlight Relevant Qualifications: If you have a level 3 qualification in vehicle technology or similar, make sure to include it prominently. If you lack formal qualifications but have hands-on experience, explain this in your application to show your practical skills.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working in a dynamic environment like Westbourne. Mention your readiness to work flexible hours, including evenings and weekends, and your commitment to providing excellent customer service.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with vehicle repairs. Bring examples of past work or specific situations where you successfully diagnosed and fixed a problem, as this will demonstrate your capability as a technician.
✨Emphasise Customer Service
Since Westbourne prides itself on inspirational customer service, be ready to share examples of how you've provided excellent service in previous roles. Highlight your ability to communicate effectively with customers, especially in stressful situations.
✨Demonstrate Adaptability
The role requires working in various conditions and locations. Share experiences that showcase your flexibility and ability to work efficiently under pressure, particularly in challenging weather or emergency scenarios.
✨Understand the Company Ethos
Familiarise yourself with Westbourne's mission to repair more cars than competitors. During the interview, express your alignment with this goal and how you can contribute to achieving it through your skills and dedication.
