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- Tasks: Help customers with vehicle recovery after breakdowns or accidents, working in various weather conditions.
- Company: Join Westbourne, the largest independent roadside breakdown specialist in Southern England.
- Benefits: Enjoy comprehensive training, flexible shifts, and a supportive team environment.
- Why this job: Make a real difference by providing excellent customer service in challenging situations.
- Qualifications: Must have at least three years of driving experience; technical background is a plus but not required.
- Other info: Full training provided, with opportunities for industry-recognised accreditation.
The predicted salary is between 20000 - 28000 £ per year.
We are seeking candidates that always seek to provide great customer service in a sometimes challenging environment, people that go 'above and beyond' to offer our customers a solution that really fits their needs. You will need to enjoy working with customers and be able to demonstrate a positive can-do attitude and at times tolerance, sympathy and understanding.
A minimum of three years driving experience is required. A technical background is an advantage but not essential as full training will be provided. All candidates are subject to CRB checks.
The role involves vehicle recovery following breakdown or accident and is primarily carried out within a 100 km radius working area, although at times you may be required to carry out longer recoveries to any UK destination. Our comprehensive induction training will cover all aspects of the role and will provide you with an industry recognised basic level accreditation. We attend breakdowns in all weathers so you need to be prepared to work outside and sometimes in difficult conditions to recover our customers.
The shift pattern for this role could be either 4 on 2 off OR Monday-Friday with alternate weekends.
Westbourne are the largest independent roadside breakdown specialist in Southern England. We have a passion for customer service and achieve this with great people and the latest equipment.
Our services include:
- Vehicle Recovery for major failure or accident
- Roadside Repairs
- Mobile Tyre Services
- Mobile Fuel decontamination
- Workshop repairs after breakdown through our own network
- Onward Travel
Recovery Driver Trainee in Fareham employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Driver Trainee in Fareham
✨Tip Number 1
Showcase your customer service skills during any interactions you have with us. Whether it's through a phone call or in-person meeting, demonstrating your ability to handle challenging situations with empathy and understanding will set you apart.
✨Tip Number 2
Familiarise yourself with the types of vehicles and common issues that may arise during breakdowns. This knowledge can help you engage in meaningful conversations with our team and show your enthusiasm for the role.
✨Tip Number 3
Be prepared to discuss your driving experience in detail. Highlight specific instances where you've demonstrated a positive attitude or gone above and beyond for customers, as this aligns perfectly with our company values.
✨Tip Number 4
Research Westbourne and our services thoroughly. Understanding our operations and commitment to customer service will not only impress us but also help you articulate how you can contribute to our team.
We think you need these skills to ace Recovery Driver Trainee in Fareham
Some tips for your application 🫡
Highlight Customer Service Skills: Emphasise your experience in providing excellent customer service. Use specific examples to demonstrate how you've gone above and beyond to meet customer needs, especially in challenging situations.
Showcase Driving Experience: Clearly outline your driving experience, ensuring you mention the minimum three years required. If you have any technical background or relevant certifications, be sure to include those as well.
Express a Positive Attitude: In your application, convey your positive 'can do' attitude. Share instances where you've shown tolerance, sympathy, and understanding towards customers, particularly in difficult circumstances.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Recovery Driver Trainee position. Highlight relevant skills and experiences that align with the job description provided by Westbourne.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Showcase Your Customer Service Skills
Since the role requires a strong focus on customer service, be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to remain calm and empathetic in challenging situations.
✨Demonstrate Your Driving Experience
With a minimum of three years driving experience required, make sure to discuss your driving history. Mention any relevant experiences that showcase your skills behind the wheel, especially in difficult conditions.
✨Prepare for Technical Questions
While a technical background isn't essential, having some knowledge about vehicle recovery and roadside assistance can set you apart. Brush up on basic vehicle mechanics and recovery techniques to show your enthusiasm for the role.
✨Be Ready for Shift Pattern Discussions
Understand the shift patterns mentioned in the job description. Be prepared to discuss your availability and flexibility regarding the 4on2off or Monday-Friday shifts, as this shows your commitment to the role.
