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- Tasks: As a Master Roadside Technician, you'll provide rapid response and effective repairs for stranded motorists.
- Company: Westbourne is a leading breakdown cover provider in Southern England, known for exceptional customer service.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to make a real difference on the road.
- Why this job: Join a growing company with a strong reputation and a commitment to inspiring customer experiences.
- Qualifications: Experience in roadside assistance or automotive repair is essential; a passion for helping others is a plus.
- Other info: Be part of a dynamic team that values innovation and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
1 day ago Be among the first 25 applicants
Roadside Technician Job Description
Westbourne provides class-leading breakdown cover across Southern England. We pride ourselves on inspirational customer service and ambitious growth plans.
Benefits
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed on the spot.
- Priority support for vulnerable drivers.
- Workshop backup with a national network of approved facilities.
- Tailored service for each customer.
- Roadside Assistance for cars and commercial vehicles.
- Vehicle Recovery to any UK destination.
- Workshop Repair for cases not fixable on site, including MOT testing.
- Secure vehicle parking after road traffic accidents.
- Motoring advice and customer support.
Responsibilities
- Diagnose and repair the majority of faults at the roadside using fully equipped service vehicles.
- Recover non-repairable vehicles within 60 miles; longer distances handled by dedicated recovery drivers.
- Carry out basic repairs and workshop tasks as needed.
- Ensure safety and care for all customers present.
- Communicate effectively about service progress and completion.
Compensation
BASIC SALARY: £37,000 p/a with OTE £39,000‑£46,000 depending on hours worked, length of service and optional overtime.
Shifts
Monday to Friday 07:00 – 16:00 or 16:00 – 00:00.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Motor Vehicle Parts Manufacturing
We’re a home-based role, which means no daily commute and a flexible working pattern.
Referrals increase your chances of interviewing at Westbourne Motors by 2x.
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Master Roadside Technician employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Master Roadside Technician
✨Tip Number 1
Familiarise yourself with the common issues faced by motorists and the effective solutions that can be provided at the roadside. This knowledge will not only help you in interviews but also demonstrate your commitment to customer service.
✨Tip Number 2
Network with current or former employees of Westbourne to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Master Roadside Technician.
✨Tip Number 3
Prepare for practical assessments by brushing up on your technical skills related to vehicle repairs. Being able to showcase your hands-on abilities during the interview process can set you apart from other candidates.
✨Tip Number 4
Demonstrate your customer service skills during the interview by sharing specific examples of how you've handled difficult situations in the past. This will highlight your ability to provide reassurance and effective service to stranded motorists.
We think you need these skills to ace Master Roadside Technician
Some tips for your application 🫡
Match Your Skills: Carefully review the job description for the Master Roadside Technician role. Highlight your relevant skills and experiences that align with the requirements, such as technical knowledge in vehicle repair and customer service experience.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Use clear headings and bullet points to make it easy to read, and ensure you include any certifications or training relevant to roadside assistance.
Write a Compelling Cover Letter: Accompany your CV with a cover letter that showcases your passion for the role and the company. Mention why you want to work for Westbourne and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the customer service industry.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know Your Technical Skills
Make sure you can confidently discuss your technical skills and experience related to roadside assistance. Be prepared to provide examples of how you've successfully resolved issues in the past.
✨Demonstrate Customer Service Excellence
Since Westbourne prides itself on inspirational customer service, think of specific instances where you've gone above and beyond for a customer. Highlight your communication skills and ability to handle stressful situations.
✨Research the Company
Familiarise yourself with Westbourne's services and values. Understanding their approach to breakdown cover and customer satisfaction will help you align your answers with their expectations during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations you might encounter as a Master Roadside Technician, showcasing your critical thinking and decision-making skills.
