At a Glance
- Tasks: Assist customers by handling calls and dispatching recovery vehicles for roadside assistance.
- Company: Join a leading recovery service with a supportive team environment.
- Benefits: Uniform provided, full training, and opportunities for career advancement.
- Other info: Flexible shifts including weekends, perfect for students looking for part-time work.
- Why this job: Be the hero on the road, helping people in need every day.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Based at our Hickstead branch you will receive calls from major motoring organisations, the motor trade and the public for vehicles crashed or broken down at the roadside. Our UK Control Centre handles up to 15,000 jobs each month. The controllers dispatch the most appropriate recovery vehicle to the scene and act as liaison between the roadside technician and the motoring organisation, so a friendly warm outgoing personality is essential.
Controllers work shifts including weekends and bank holidays and operate 24 hours a day, 365 days a year. Computer literacy is essential as is the ability to work under pressure. All newly appointed controllers are provided with uniform and full in-house training.
If you have the relevant experience and enjoy working in a team then we would love to hear from you.
You can apply by clicking on the links or alternatively, phone 01444 480184 and ask for our Personnel Department or write to: Job Vacancy, Westbourne Motors, Westbourne House, Bishopstone Lane, Hickstead, West Sussex, BN6 9HG.
Customer Service employer: WESTBOURNE MOTORS
Westbourne Motors is an exceptional employer, offering a competitive salary of £42,000 per annum along with performance bonuses, making it a rewarding place to work. Located in the vibrant Fishponds area of Bristol, we foster a supportive work culture that prioritises employee growth and development, ensuring our team members have ample opportunities to advance their careers while contributing to our mission of providing top-notch motoring assistance services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. Think about how you'd handle difficult customers or high-pressure situations, as these are key in this role.
✨Tip Number 3
Don’t forget to showcase your computer skills! Be ready to discuss any relevant software you've used, as being tech-savvy is essential for this position.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Hickstead.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Personality:Since a friendly and warm personality is key for this role, let your character shine through in your application. Use a conversational tone and don’t be afraid to show enthusiasm for the job!
Highlight Relevant Experience:Make sure to mention any previous customer service experience or roles where you’ve worked under pressure. We want to see how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get back to you quickly!
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand how the control centre operates and the types of calls you might handle. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your People Skills
Since a friendly and warm personality is key for this role, practice how you would handle different customer scenarios. Think about how to remain calm under pressure and how to communicate effectively with both the public and technicians.
✨Brush Up on Tech Skills
Make sure you're comfortable with basic computer skills, as you'll need to navigate systems quickly. If you can, try to get familiar with any specific software that might be used in the industry to give yourself an edge.
✨Be Ready for Shift Work
Understand that this role involves working shifts, including weekends and bank holidays. Be prepared to discuss your availability and demonstrate your flexibility, as this is crucial for the job.
