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- Tasks: Repair vehicles at the roadside and provide excellent customer service.
- Company: Join Westbourne, a leading breakdown cover provider in Southern England.
- Benefits: Earn £34,000 plus bonuses, enjoy flexible shifts, and receive training.
- Why this job: Make a real difference by helping stranded motorists and ensuring their safety.
- Qualifications: Experience in vehicle repair and a valid driving licence required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 34000 - 42000 £ per year.
Company Background
Westbourne provides class leading breakdown cover across Southern England. Currently a leading provider in the UK market, with ambitious plans to grow, Westbourne prides itself on offering inspirational customer service with key benefits including:
- Rapid response to stranded motorists.
- Effective roadside repair with over 80% of cars fixed at the roadside.
- Reassurance: Westbourne gives priority to vulnerable drivers.
- Workshop back up: Westbourne customers receive priority service at Company workshops backed up with a national network of motor codes approved repair facilities to get customers back on the road in the shortest possible time.
- Individual customers are not numbers; everybody receives a tailored service based on individual circumstances.
Included in the range of services offered are:
- Roadside Assistance following vehicle breakdown for cars and commercial vehicles.
- Vehicle Recovery following major breakdown or accident to any UK destination.
- Workshop Repair for repairs not possible at roadside and for general servicing and vehicle maintenance including MOT testing.
- Secure vehicle parking for vehicles, normally following road traffic accident, awaiting insurance inspection or disposal.
- Motoring advice and customer support.
The Company operates from key locations across the South. All sites benefit from vehicle repair workshops, a fleet of rescue recovery vehicles and suitable stocks of replacement parts.
Job Description
Westbourne operates a fleet of fully equipped service vehicles across its working area. You will be provided with a fully equipped roadside vehicle capable of a wide range of roadside repairs. Vehicles are fitted with the latest diagnostic equipment to quickly identify faults on a wide range of cars and light commercial vehicles. Service vans are fitted with towing equipment capable of recovering the majority of motor vehicles either to a repair workshop or to the customers chosen destination. The aim of a Westbourne Technician is to safely repair as many vehicles as possible at the roadside. The ethos of Westbourne is to repair more cars than its competitors.
Roadside Vehicle breakdown encompasses breakdowns either at the customers home address or at any location within the UK. The first priority of the technician is always the care and safety of any customers present with the vehicle. All makes and models of vehicles are covered and technicians are expected to diagnose and repair the majority of faults at roadside. Depending on workloads and call times technicians may be asked to carry out further basic repairs to these vehicles in the workshops.
In addition to the repair of vehicles, a roadside technician (where equipped with a suitable vehicle) will recover non-repairable vehicles. Recovery use of roadside technicians is normally limited to more local recovery (within 60 miles), with long distance recovery carried out by dedicated recovery drivers.
Salary
The basic salary is £34,000 per year, with a range of bonus opportunities which have the potential of adding a further £8,000 per year.
Shift Hours
4 days on duty followed by 2 days off, with the same shift start for each 4 days. Changing to a different shift start time after each set of days off.
0800 to 1900
1500 to 0200
About You
Our people are enthusiastic, friendly and great at what they do. We're always looking for people like them and when we find them, we give them the opportunity to grow with us - both as professionals and individuals. Together we work to provide great services to our customers. So, if you're looking for a role in a company where your passion for customer service can come to life, a career with Westbourne might be the right one for you.
As the shifts can include evenings, weekends and Bank Holidays, you'll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally you will have a minimum of three years experience in a vehicle based industry. We don't like to exclude anyone so if you're good at fixing cars but just don't have the paperwork, we still want to hear from you. It is essential that you have held a Full Category B Driving Licence for a minimum of three years. For those who need it, training will be provided for towing trailers. Demonstrable relevant experience in a vehicle technician role, or level 3 qualification. All candidates are subject to CRB checks.
Roadside Technician in Cheltenham employer: WESTBOURNE MOTORS
Contact Detail:
WESTBOURNE MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roadside Technician in Cheltenham
✨Tip Number 1
Get to know the company! Research Westbourne and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Westbourne, giving you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to roadside assistance and vehicle repairs. Think about specific examples from your experience that demonstrate your skills and customer service abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Westbourne team. Don’t miss out on this opportunity!
We think you need these skills to ace Roadside Technician in Cheltenham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to the role of a Roadside Technician and make a difference for our customers.
Highlight Relevant Experience: Make sure to detail any relevant experience you have in the vehicle-based industry. Whether it's hands-on repairs or customer interactions, we want to know how your background aligns with what we do at Westbourne.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we’re looking for technicians who can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining the Westbourne team.
How to prepare for a job interview at WESTBOURNE MOTORS
✨Know Your Stuff
Make sure you brush up on your technical knowledge about vehicle repairs and diagnostics. Familiarise yourself with common issues that roadside technicians face, as well as the latest diagnostic equipment. This will show that you're not just passionate about cars but also knowledgeable.
✨Customer Service is Key
Since Westbourne prides itself on inspirational customer service, be prepared to discuss how you've handled customer interactions in the past. Think of examples where you went above and beyond to help a customer, especially in stressful situations. This will highlight your ability to provide tailored service.
✨Show Your Enthusiasm
Westbourne is looking for enthusiastic and friendly individuals. During the interview, let your passion for the role shine through. Share why you love working in the vehicle industry and how you can contribute to the team’s success. A positive attitude can make a big difference!
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios you might encounter as a roadside technician. Prepare to discuss how you would diagnose and repair common faults at the roadside. Practising these scenarios can help you articulate your thought process clearly during the interview.
