At a Glance
- Tasks: Be the friendly face of our practice, assisting patients and supporting our healthcare team.
- Company: Join a small, dedicated team at Westbourne Medical Centre in North Ormesby.
- Benefits: Full training provided, flexible hours, and opportunities for personal development.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: GCSEs required; customer service experience is a plus.
We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are between 8am - 6pm.
Main duties of the job
Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.
About us
We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 2 Health Care Assistants supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.
Job description
Job responsibilities
JobSummary:
To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone.
To ensure all reception duties are undertaken efficiently andpromptly.
JobResponsibilities:
- To have a knowledge and understanding of Practicepolicies and procedures.
- To work in accordance to written protocols surroundingthe reception team.
- Filing post in medical records
- Photocopying as requested
- Dealing with patients and visitors both face-to-faceand via the telephone
- To be able to cover all receptions positions asnecessary
- Handling completed repeat prescriptions and processingrequests where required
- Processing appointments requests for patients bytelephone and in person
- Deal with home visit requests
- Summarising
- Scanning and coding of letters
Job description
Job responsibilities
JobSummary:
To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone.
To ensure all reception duties are undertaken efficiently andpromptly.
JobResponsibilities:
- To have a knowledge and understanding of Practicepolicies and procedures.
- To work in accordance to written protocols surroundingthe reception team.
- Filing post in medical records
- Photocopying as requested
- Dealing with patients and visitors both face-to-faceand via the telephone
- To be able to cover all receptions positions asnecessary
- Handling completed repeat prescriptions and processingrequests where required
- Processing appointments requests for patients bytelephone and in person
- Deal with home visit requests
- Summarising
- Scanning and coding of letters
Person Specification
Knowledge and skills
Essential
- Excellent communication skills, written and spoken.
- Ability to use IT systems and windows.
- Basic knowledge of general protocols and policies relating to reception and admin duties.
- Ability to use medical IT systems E.g. System1
Essential
- GCSE Grades x 5 A-C
- To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service
Essential
- Previous reception experience.
- Experience with customer services and dealing with public and/or patients.
- Previous experience of working in a GP surgery.
Essential
- Show enthusiasm to developing personal skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Determine own workload priorities
- Clean, tidy appearance
- Excellent time management skills
- Ability to work as part of a team
- Able to use own initiative
- Ability to work under pressure
- Flexibility of working hours
Person Specification
Knowledge and skills
Essential
- Excellent communication skills, written and spoken.
- Ability to use IT systems and windows.
- Basic knowledge of general protocols and policies relating to reception and admin duties.
- Ability to use medical IT systems E.g. System1
Essential
- GCSE Grades x 5 A-C
- To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service
Essential
- Previous reception experience.
- Experience with customer services and dealing with public and/or patients.
- Previous experience of working in a GP surgery.
Essential
- Show enthusiasm to developing personal skills
- An understanding, acceptance and adherence to the need for strict confidentiality
- Determine own workload priorities
- Clean, tidy appearance
- Excellent time management skills
- Ability to work as part of a team
- Able to use own initiative
- Ability to work under pressure
- Flexibility of working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Westbourne Medical Centre
Address
7 Trinity Mews
North Ormesby
Middlesbrough
Cleveland
TS3 6AL
Employer\'s website
Medical Receptionist in Middlesbrough employer: Westbourne Medical Centre
At Westbourne Medical Centre, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. As a Medical Receptionist in our small, dedicated practice in North Ormesby, you will receive comprehensive training and have ample opportunities for personal and professional growth, all while contributing to the well-being of our patients. Our commitment to excellent service and teamwork ensures that you will feel fulfilled and appreciated in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Middlesbrough
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Westbourne Medical Centre. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and empathy, which are key for a Medical Receptionist. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look tidy and professional. A clean, smart appearance will help you project confidence and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Medical Receptionist in Middlesbrough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your confidence and empathy, so don’t be afraid to express why you’re passionate about joining our friendly team.
Tailor Your Application:Make sure to tailor your application to the role of Medical Receptionist. Highlight any relevant experience or skills, even if they’re from different jobs. We love seeing how your background can bring value to our practice!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see your qualifications and enthusiasm for the position. Remember, first impressions count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Westbourne Medical Centre!
How to prepare for a job interview at Westbourne Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Westbourne Medical Centre. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Empathy and Flexibility
Given the nature of the role, it's important to convey your empathetic side. Share experiences where you've had to be understanding or flexible, especially when dealing with patients or team members. This will highlight your suitability for the friendly environment they pride themselves on.
✨Prepare for Common Scenarios
Think about common scenarios you might face as a Medical Receptionist, like handling difficult patients or managing multiple tasks at once. Prepare responses that showcase your problem-solving skills and ability to stay calm under pressure, which are essential for this role.
