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- Tasks: Manage claims, assess risk, and provide strategic advice to Members.
- Company: Leading global maritime insurance organisation that values employee growth.
- Benefits: Hybrid work, generous pension, 30 days leave, and performance bonuses.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in the maritime industry.
- Qualifications: 5 years' experience in P&I and FD&D claims; strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Working at West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.
About the Role
We are seeking an experienced and dynamic professional to join our team as a Claims Manager. The Claims Manager will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.
Responsibilities
- Manage an allocated caseload of claims within designated authority levels, ensuring compliance with departmental guidelines and high-quality service to Club Members.
- Assess risk and liability by collecting and analyzing information to provide cost-effective and strategic claims handling advice.
- Oversee financial aspects of claims, including raising estimates, processing payments, and maintaining regular reviews in line with company requirements.
- Monitor critical deadlines and time bars through proactive diary management and rigorous document organization.
- Evaluate FD&D claims for coverage and support, monitoring budgets and liaising with senior leadership on complex issues.
- Support knowledge management and business development by sharing key data internally and maintaining strong relationships with Members and stakeholders.
- Monitor Member claims performance and fleet developments, providing regular updates to the Underwriting and Claims departments.
- Provide guidance, supervision, and training to colleagues and third parties while attending relevant professional development programs.
- Collaborate closely with the Head of Claims, Head of FD&D, and other internal departments to ensure seamless operational delivery.
Qualifications
- Minimum of 5 years’ experience handling P&I and FD&D matters within a law firm or P&I Club.
- Collaborative team player capable of working effectively across multi-disciplinary departments.
- Proven track record in preparing and delivering professional presentations to Members and at industry conferences.
- Exceptional interpersonal and communication skills, with a focus on clear, professional stakeholder engagement.
- Highly organised and resilient, with the ability to manage complex priorities and meet deadlines in a fast-paced environment.
Benefits
- Hybrid working model consisting of a mix of office-based and remote work days.
- Generous employer pension contributions.
- Comprehensive life assurance coverage.
- 30 days of annual leave exclusive of bank holidays.
- Performance-based bonus scheme reflecting both individual and company success.
- Subsidised lunch allowance paid monthly to support your daily costs.
- Extensive wellbeing platform providing access to premium health apps, gym memberships, and fitness classes.
- Private medical insurance and income protection coverage following a successful probation period.
- Interest-free season ticket loans to assist with your commuting costs.
Claims Manager in London employer: West
Contact Detail:
West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the maritime insurance industry and let them know you're on the lookout for a Claims Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your claims handling knowledge and industry trends. We recommend practising common interview questions with a friend or even in front of the mirror. Confidence is key, so show them you know your stuff!
✨Tip Number 3
Don’t forget to showcase your interpersonal skills! During interviews, share examples of how you've effectively communicated with stakeholders or trained colleagues. This will highlight your collaborative nature, which is super important for a Claims Manager.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen to be part of our success story.
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your experience with P&I and FD&D matters, and don’t forget to showcase your exceptional interpersonal skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for West and how your background aligns with our values. Be sure to mention your collaborative spirit and any relevant achievements that demonstrate your capabilities.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just listing duties. We love to see quantifiable results, so if you've improved claims handling processes or enhanced stakeholder engagement, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the Claims Manager position. Don’t miss out on this opportunity!
How to prepare for a job interview at West
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of P&I and FD&D claims. Be ready to discuss specific cases you've handled, focusing on your strategic approach and the outcomes. This will show your expertise and confidence in managing complex claims.
✨Showcase Your Communication Skills
As a Claims Manager, you'll need to engage with various stakeholders. Prepare examples of how you've effectively communicated complex information to Members or colleagues. Practising clear and concise explanations will help you shine during the interview.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple claims and deadlines. Bring examples of how you've used diary management and document organisation to stay on top of your workload. This will reassure them that you can handle the fast-paced environment they offer.
✨Emphasise Team Collaboration
West values collaborative team players, so be prepared to discuss how you've worked across departments in the past. Share stories that illustrate your ability to build strong relationships and support your colleagues, which is crucial for seamless operational delivery.