Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage claims for Chartering Members and provide strategic advice on cost-effective solutions.
- Company: Join a leading global maritime insurance organisation that values your expertise.
- Benefits: Enjoy hybrid working, generous leave, performance bonuses, and extensive wellbeing support.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Bachelor’s in Law preferred; strong shipping knowledge and excellent communication skills required.
- Other info: Collaborate across teams and build relationships to enhance service delivery.
The predicted salary is between 35000 - 45000 £ per year.
Working at West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.
About the Role
We are seeking an experienced and dynamic professional to join our team as a Claims Handler. This role will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.
Responsibilities
- Manage a dedicated portfolio of claims, specifically focusing on Chartering Members, while adhering to departmental guidelines and authority levels.
- Evaluate risk and liability by gathering and analyzing critical information to determine the best course of action.
- Provide strategic advice to Members on handling claims in the most cost-effective and efficient manner.
- Execute financial tasks, including setting claim estimates, processing payments, and managing reimbursements.
- Monitor Defence claims to assess coverage, track budgetary support, and coordinate closely with the Head of Defence.
- Maintain strict administrative diligence by reviewing time bars, key dates, and ensuring all files are accessible and compliant with company policy.
- Analyze Member performance and fleet development, reporting relevant insights to the Underwriting department and leadership.
- Cultivate stakeholder relationships through direct visits and networking to enhance service delivery and support business growth.
- Collaborate across departments to share knowledge and maintain seamless communication between the Claims, Defence and Underwriting teams.
Qualifications
- Bachelor’s degree in Law and a Master’s degree in Shipping (desirable)
- Strong knowledge of shipping, dry and wet
- Excellent communication skills and ready to take direction from the Team leader and other senior members of the team.
- Proficiency in using Microsoft Office suite.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.
Benefits
- Hybrid working model consisting of a mix of office-based and remote work days
- Generous employer pension contributions
- Comprehensive life assurance coverage
- 25 days of annual leave exclusive of bank holidays
- Performance-based bonus scheme reflecting both individual and company success
- Subsidised lunch allowance paid monthly to support your daily costs
- Extensive wellbeing platform providing access to premium health apps, gym memberships, and fitness classes
- Private medical insurance and income protection coverage following a successful probation period
- Interest-free season ticket loans to assist with your commuting costs
Claims Handler in London employer: West
Contact Detail:
West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in London
✨Tip Number 1
Network like a pro! Reach out to current employees at West through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research West’s values and recent projects. Show them you’re not just another candidate but someone who genuinely cares about their mission and can contribute to their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in claims handling and how it aligns with what West is looking for. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Claims Handler in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience in claims management and any specific knowledge of shipping. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of the maritime insurance industry.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to convey complex information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in the maritime insurance sector. Familiarise yourself with common scenarios and how you would approach them, as this will show your expertise and readiness for the role.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully communicated complex information to stakeholders in the past. This could be through presentations, reports, or direct interactions—make sure to highlight your ability to convey clarity and confidence.
✨Demonstrate Your Analytical Thinking
Be ready to discuss how you evaluate risk and liability. Prepare a couple of case studies where you had to analyse critical information to make informed decisions. This will illustrate your analytical skills and your ability to think strategically under pressure.
✨Emphasise Team Collaboration
West values collaboration across departments, so come prepared with examples of how you've worked effectively in teams. Highlight any experiences where you’ve shared knowledge or coordinated with other departments to achieve a common goal, showcasing your teamwork skills.