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- Tasks: Manage claims, provide strategic advice, and analyse performance for our maritime insurance Members.
- Company: Join a leading global maritime insurance organisation that values your expertise.
- Benefits: Enjoy hybrid working, 25 days leave, performance bonuses, and wellness perks.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Bachelor's in Law preferred; strong shipping knowledge and communication skills required.
- Other info: Collaborative culture with opportunities for networking and professional development.
The predicted salary is between 40000 - 50000 £ per year.
At West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.
About the Role
We are seeking an experienced and dynamic professional to join our team as a Claims Handler. This role will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.
Responsibilities
- Manage a dedicated portfolio of claims, specifically focusing on Chartering Members, while adhering to departmental guidelines and authority levels.
- Evaluate risk and liability by gathering and analyzing critical information to determine the best course of action.
- Provide strategic advice to Members on handling claims in the most cost-effective and efficient manner.
- Execute financial tasks, including setting claim estimates, processing payments, and managing reimbursements.
- Monitor Defence claims to assess coverage, track budgetary support, and coordinate closely with the Head of Defence.
- Maintain strict administrative diligence by reviewing time bars, key dates, and ensuring all files are accessible and compliant with company policy.
- Analyze Member performance and fleet development, reporting relevant insights to the Underwriting department and leadership.
- Cultivate stakeholder relationships through direct visits and networking to enhance service delivery and support business growth.
- Collaborate across departments to share knowledge and maintain seamless communication between the Claims, Defence and Underwriting teams.
Qualifications
- Bachelor’s degree in Law and a Master’s degree in Shipping (desirable)
- Strong knowledge of shipping, dry and wet
- Excellent communication skills and ready to take direction from the Team leader and other senior members of the team.
- Proficiency in using Microsoft Office suite.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.
Benefits
- Hybrid working model consisting of a mix of office-based and remote work days
- 25 days of annual leave exclusive of bank holidays
- Performance-based bonus scheme reflecting both individual and company success
- Subsidised lunch allowance paid monthly to support your daily costs
- Extensive wellbeing platform providing access to premium health apps, gym memberships, and fitness classes.
- Private medical insurance and income protection coverage following a successful probation period
- Interest‑free season ticket loans to assist with your commuting costs
Claims Handler employer: West
Contact Detail:
West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the maritime insurance industry, especially those who work at West. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your claims handling knowledge. Be ready to discuss how you would manage a portfolio of claims and provide strategic advice to Members. Show us you know your stuff!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, demonstrate how you can effectively collaborate with different teams. We love candidates who can build relationships and enhance service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at West.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience in claims handling and any specific knowledge of maritime insurance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of the shipping industry and your ability to provide strategic advice.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your strong communication skills. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at West!
How to prepare for a job interview at West
✨Know Your Claims Inside Out
Before the interview, make sure you brush up on your knowledge of claims handling, especially in the maritime insurance sector. Familiarise yourself with common scenarios and how to evaluate risk and liability effectively. This will show that you're not just a candidate, but someone who understands the nuances of the role.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to communicate effectively with Members and colleagues. Prepare examples of how you've successfully navigated complex conversations or resolved disputes in the past. This will demonstrate your ability to provide strategic advice and maintain strong stakeholder relationships.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you gather and analyse information to make informed decisions. Bring examples of how you've previously assessed claims or monitored performance metrics. This will highlight your capability to manage a dedicated portfolio and collaborate with other departments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured within the Claims Department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.