At a Glance
- Tasks: Provide top-notch technical support and solve ICT issues for colleagues.
- Company: Join the friendly team at West Yorkshire Fire & Rescue Service.
- Benefits: Generous holidays, flexible working, local government pension, and free gym access.
- Other info: Inclusive workplace with opportunities for career development and support.
- Why this job: Make a real difference supporting firefighters and communities while growing your skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 32573 - 39811 £ per year.
Are you a confident technical support analyst who enjoys solving problems, supporting colleagues and delivering a great customer experience? If you like working as part of a friendly, collaborative team, this could be the opportunity for you!
You can help West Yorkshire Fire & Rescue Service by joining our friendly Service Desk team within Digital, Data and Technology (DDaT), supporting colleagues and communities across West Yorkshire.
We offer an excellent package including:
- generous holiday entitlement
- family friendly policies
- 37 hour week flexible working arrangements, including hybrid working
- local government pension scheme
- free onsite parking
- Sports and Social Club with free use of gym
- Employee Assistance Program
- car salary sacrifice scheme
Job Purpose: To provide high-quality technical support and guidance to colleagues, helping to ensure the effective operation, maintenance and continuous availability of ICT systems and services across the organisation.
Key Responsibilities:
- deliver first-line technical support and user guidance
- resolve ICT incidents and requests
- carry out routine system maintenance
- help ensure DDaT service delivery meets agreed performance targets while providing an excellent customer experience
Essential Requirements:
- demonstrable experience of working within a technical Service Desk or IT support environment
- strong customer service and problem-solving skills
- be educated to NVQ Level 3 in a computer-related subject or possess equivalent relevant experience or training
Job share applicants are welcome to apply. Whilst you will be required to work from our offices for parts of your initial training, after this you'll work both in the office and from home as part of our 'hybrid' working model. Therefore, applicants must have a reliable home internet connection.
The post is subject to a Standard Disclosure and Barring Service Check.
Joining a first-rate organisation, you will have the job satisfaction of knowing each day that you are contributing to the success of one of just six metropolitan fire and rescue services in the UK, supporting around 950 firefighters who work round the clock, plus around 300 support staff, who help people and save lives.
We are a caring organisation; we promote an environment of inclusivity and learning, and welcome people from all walks of life - just as long as you can show commitment to our values such as integrity and teamwork.
We are an equal opportunities employer; we value and celebrate equality, diversity and inclusion. We particularly welcome candidates from communities that are currently under-represented at WYFRS, including women, racially and ethnically diverse applicants and applicants with disabilities.
We can offer support and adjustments for candidates and staff who experience barriers to work that result from health conditions or Specific Learning Differences, such as dyslexia.
We are a 'Real Living Wage' employer. West Yorkshire Fire & Rescue Service are committed to the safeguarding of our staff, volunteers, visitors and the community we serve. This includes protecting vulnerable adults, children and young people from potential neglect and harm. All employees must share the same commitment.
Closing date for all applications is Sunday 6th September 2026.
DDaT Support Analyst employer: West Yorkshire Fire & Rescue Service
West Yorkshire Fire and Rescue Service is an exceptional employer that prioritises the well-being and development of its staff. With a strong commitment to community safety, we offer a supportive work culture that values continuous improvement and professional growth, alongside generous benefits such as flexible working arrangements, a local government pension scheme, and access to wellness programmes. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic and collaborative environment.
Contact Details:
West Yorkshire Fire & Rescue Service Recruitment Team
