Travel Information Officer

Travel Information Officer

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

£27,920 pro rata (pay award pending) – Grade 3

Leeds / Hybrid Part time / Permanent – 18.5 hours per week

Closing date – 7 September at 23:55

Following the Mayor’s decision to bring buses back under local control, there has never been a better time to join our Travel Information Team within Passenger Experience. As our new Travel Information Officer, you will play a key role in the transition to a franchised bus network, helping to shape the future of public transport services for the people of West Yorkshire.

You will be responsible for entering and managing bus registration data within our Public Transport Data Management system. This data powers a wide range of passenger information outputs, including printed timetables, website content, roadside displays, real-time information systems, journey planners (both local and national), and travel apps.

Your work will support six major planned bus service changes each year, ongoing ad-hoc updates and seasonal variations – all of which must meet strict deadlines. Accuracy is key. As a Travel Information Officer, your attention to detail and ability to thrive in a fast-paced, deadline-driven environment will ensure passengers have the timely, accurate information they need.

Our Offer

· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.

· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).

· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.

· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.

· Grow with us – Incremental salary progression for most roles and annual cost of living increases.

· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.

· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.

· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into the Team Leader (Travel Information – Data), your key responsibilities will include:

· Translating bus registration data to accurately plot routes and variants in Geographical Information System (GIS) mapping software. Accurately editing timing points and key service information into logical sequence to ensure the correct presentation of passenger information across all outputs.

· Interpreting and interrogating technical bus service registration documents for accuracy. Identifying issues/potential issues, assessing the impact across all customer information outputs (timetables, journey planner etc) and investigating the root cause and implementing solutions

· Sort Road Side Displays (RSDs) into geographical and numerical order to fixed deadlines for the major service changes. (to note – the sorting of roadside displays is done at our facility in Batley, this particular aspect of the role can be physically demanding).

Please review the Role Profile on our website for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

· Educated to A Level or equivalent relevant education/ experience.

· A working knowledge of the geography of West Yorkshire and its public transport network.

· Practical knowledge and experience of the public transport network across the North of England.

· Knowledge of Information systems (GIS) mapping or equivalent and previous experience working with O/S mapping bases or equivalent.

· Experience of effectively contributing to team objectives.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people\’s age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis