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- Tasks: Assist customers with ticket sales and provide travel information in a dynamic environment.
- Company: Join Bradford Travel Centre, a modern hub serving thousands daily across West Yorkshire.
- Benefits: Enjoy 28 days annual leave, free travel, flexible working, and a generous pension scheme.
- Why this job: Experience a unique role with diverse challenges and opportunities for personal growth.
- Qualifications: GCSE level education or equivalent, with customer service experience preferred.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
£27,920 per annum – Grade 2
Bradford
Part time / Mat cover - 28 hours per week
Closing date – 6 April at 23:55
As part of the continued commitment to enhance customer experience, Bradford Travel Centre, a recently developed purpose-built unit on the upper concourse of Bradford Interchange, offers a modern and welcoming environment for both our staff and visitors. We are proud to be a key part of a network of six travel centres across West Yorkshire, providing essential services to thousands of people every day.
We are looking for a motivated and customer-focused individual to join our team as a Travel Centre Advisor. This is a hands-on, fast-paced role, where you will provide support to a diverse range of customers, ensuring their needs are met with a high level of customer service and care. You will tailor your communication methods when assisting local residents to visiting tourists, ensuring that each customer has a positive experience.
Your key responsibilities will include:
- Selling and issuing prepaid tickets, passes, and permits.
- Offering advice on bus and rail services.
This isn’t your standard customer service or retail role. No two days are the same, and you will have the opportunity to learn new skills to progress within your career. If you're excited to take on new challenges, work alongside a great team, and support new people every day, this is the role for you!
Our Offer
Alongside a competitive salary, we offer an excellent benefits package including:
- 28 days Annual Leave (increasing upon years of service) plus Bank Holidays
- Generous Employer-Contribution Pension Scheme
- Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5)
- Flexible Working Practices with Health & Wellbeing initiatives, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
The Role
Reporting into the Travel Centre Team Leader, your key responsibilities will include:
- To sell and/or issue prepaid tickets, passes and permits and issue passenger information in accordance with laid down procedures.
- Provide advice for tourist and passenger information for bus and rail services.
- Be a visible and enthusiastic team member, encouraging partnership working across the organisation.
- Take a pro-active approach to participating and delivering your directorate’s objectives.
Please review the Role Profile on our website for more information about the responsibilities.
About You
You will have the following key skills, attributes, education and experience:
- Educated to GCSE level or have equivalent relevant education.
- Practical experience of successfully performing in a similar role.
- Experience handling cash or card payments.
- Dedicated to providing high levels of customer service, with the ability to perform effectively under pressure and on your own initiative.
- Experience of successfully identifying appropriate communication channels to deliver information in a customer focused environment.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances.
Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.
Travel Centre Advisor employer: West Yorkshire Combined Authority
Contact Detail:
West Yorkshire Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Centre Advisor
✨Tip Number 1
Familiarise yourself with the local transport services in West Yorkshire. Understanding the bus and rail systems will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with a diverse range of people. Whether it's through volunteering or part-time work, gaining experience in a fast-paced environment will prepare you for the dynamic nature of the Travel Centre Advisor role.
✨Tip Number 3
Showcase your enthusiasm for teamwork and collaboration. During any interactions with our team or in your application, highlight examples where you've successfully worked with others to achieve common goals, as this is key to thriving in our environment.
✨Tip Number 4
Be proactive in learning about the specific services offered at the Bradford Travel Centre. Knowing the ins and outs of ticketing, passes, and permits will give you an edge and show that you're genuinely interested in providing excellent customer service.
We think you need these skills to ace Travel Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Travel Centre Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you would be a great fit for the role. Use specific examples from your past experiences that demonstrate your customer service skills and ability to work under pressure.
Highlight Relevant Experience: Make sure to emphasise any practical experience you have in similar roles, especially those involving cash handling or customer interaction. This will show that you are well-prepared for the responsibilities of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Yorkshire Combined Authority
✨Show Your Customer Service Skills
As a Travel Centre Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarise Yourself with Local Transport Services
Understanding the bus and rail services in West Yorkshire will give you an edge. Research the routes, ticketing options, and any recent changes to services so you can confidently answer questions during the interview.
✨Demonstrate Adaptability
This role involves dealing with a diverse range of customers. Highlight your ability to adapt your communication style to suit different audiences, whether they are local residents or tourists.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about team dynamics, training opportunities, or how success is measured in the Travel Centre.
