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For Companies At a Glance
- Tasks: Monitor and ensure quality of transport services across West Yorkshire.
- Company: Join the West Yorkshire Combined Authority, dedicated to improving mobility services.
- Benefits: Enjoy 28 days leave, free travel, flexible working, and a generous pension scheme.
- Why this job: Be part of a team that makes a real impact on community transport services.
- Qualifications: Must have good map reading skills and experience in team collaboration.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 24991 - 30000 £ per year.
Salary & Grade: £29,989 per annum (pay award pending) Grade 4
Location: Mobile working across West Yorkshire
Hours: 37 hours per week Full time
Tenure: Permanent
Closing date: Sunday 13 July at 11:55pm
Please note that the Combined Authority will consider requests for part-time working and/or job share.
We currently have a vacancy for a Quality Compliance Officer to join our Monitoring and Compliance team. The Combined Authority's Monitoring and Compliance Team form an integral part of the Mobility Services team, monitoring the operation, patronage, reliability and quality of the section's tendered services for Schools, Non-Schools, Bus Stations, AccessBus and SEN Transport services.
Our Offer
- 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
- Generous Employer-Contribution Pension Scheme.
- Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
- Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
- Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.
The Role
- Monitoring the operation, patronage, reliability and quality of all contracted services, partnership agreements and commercial operations; including, Special Educational Needs (SEN) taxi/minibus services, AccessBus, School Bus services and Bus services.
- Addressing under performance, reporting findings and making recommendations to Combined Authority teams and partner organisations.
- Maintaining a database of all observations, reports and where failures occur.
- Issuing penalties to operators and making decisions on appeals.
About You
- The ability to work unsupervised, plan your own duties and manage own workload to ensure work plans meet requirements.
- Good map reading skills and geographical knowledge of West Yorkshire; with the ability to read and use bus timetables.
- Experience of effectively contributing to team objectives.
- A positive can-do attitude & resilience.
- Industry standard Accessible vehicle training (MIDAS) or equivalent.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.
Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.
Quality Compliance Officer employer: West Yorkshire Combined Authority
Contact Detail:
West Yorkshire Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Compliance Officer
✨Tip Number 1
Familiarise yourself with the specific services and operations that the Quality Compliance Officer role covers, such as SEN transport and AccessBus services. Understanding these areas will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Network with current or former employees in the Monitoring and Compliance team. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your map reading skills and geographical knowledge of West Yorkshire. Being able to confidently discuss local routes and services will show your commitment and readiness for the position.
✨Tip Number 4
Prepare examples of how you've successfully managed workloads and addressed underperformance in previous roles. This will help you illustrate your problem-solving abilities and resilience, which are key attributes for this position.
We think you need these skills to ace Quality Compliance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Quality Compliance Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you would be a great fit for the role. Use specific examples from your past experiences that demonstrate your ability to monitor operations, address underperformance, and manage workloads effectively.
Highlight Relevant Skills: Make sure to emphasise your map reading skills, geographical knowledge of West Yorkshire, and any relevant training such as MIDAS. These are crucial for the role and should be prominently featured in your CV and supporting statement.
Review and Edit: Before submitting your application, take the time to review and edit your documents. Check for clarity, grammar, and spelling errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Yorkshire Combined Authority
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Quality Compliance Officer. Be prepared to discuss how your skills and experiences align with monitoring operations, addressing underperformance, and maintaining databases.
✨Showcase Your Map Reading Skills
Since good map reading skills and geographical knowledge of West Yorkshire are essential, brush up on your local geography. You might be asked about specific routes or services, so being able to demonstrate this knowledge will set you apart.
✨Prepare Examples of Teamwork
The role requires effective contribution to team objectives. Think of specific examples from your past experiences where you successfully worked in a team, highlighting your positive attitude and resilience in overcoming challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your genuine interest in the role and the organisation. You could inquire about the team's current projects or how they measure success in their compliance efforts.
