Public Information Assistant

Public Information Assistant

Full-Time 23936 - 31680 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist customers with enquiries and ensure smooth operations at the bus station.
  • Company: Join the West Yorkshire Combined Authority, dedicated to inclusivity and community service.
  • Benefits: Enjoy 28 days annual leave, free travel, and flexible working options.
  • Why this job: Perfect for those who love helping others and want a vibrant work environment.
  • Qualifications: Customer service experience and knowledge of Bradford and West Yorkshire are essential.
  • Other info: Part-time and job share requests are welcomed; inclusive workplace culture guaranteed.

The predicted salary is between 23936 - 31680 £ per year.

Post title Public Information Assistant

Salary & Grade GBP27,920 per annum (pay award pending) Grade

Location Wellington House, Leeds / Hybrid

Hours 37 hours per week Full time

Tenure Permanent

Closing date: Sunday 13 July at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We currently have a vacancy for a Public Information Assistant to join our Bradford Bus Station team. Are you an energetic friendly person who likes to help others? This role is highly customer focused, ensuring all enquiries are taken care off and the customer is assisted 100% of the time. You will be assisting the Bus Station Manager to ensure the station runs as smooth as possible, in the safest possible way, whilst also building a rapport with bus operators and keeping customers up to date with any delays. So if customer satisfaction is your goal, then this could be the role for you!

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

  • 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
  • Generous Employer-Contribution Pension Scheme.
  • Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
  • Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
  • Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into Bus Station Manager, your key responsibilities will include:

  • Assisting Customers with enquiries regarding timetables and bus routes.
  • Directing customers to the correct stands.
  • Ensuring contractors and visitors are signed in and indicted to site.

About You

You will have the following key skills, attributes, education and experience:

  • Being pro-active, approachable and have the ability to approach customers to offer assistance.
  • Being a good timekeeper.
  • Working well as part of a team.
  • Experience in Customer Services.
  • A good knowledge of Bradford and West Yorkshire.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people\’s age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.

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Public Information Assistant employer: West Yorkshire Combined Authority

The West Yorkshire Combined Authority is an exceptional employer, offering a vibrant work culture that prioritises customer satisfaction and employee well-being. With a competitive salary, generous annual leave, and flexible working practices, including hybrid options, employees can achieve a healthy work-life balance while contributing to the community. Located in a modern office just minutes from Leeds Train Station, staff enjoy free travel across West Yorkshire and numerous opportunities for professional growth within a diverse and inclusive environment.
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Contact Detail:

West Yorkshire Combined Authority Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Public Information Assistant

✨Tip Number 1

Familiarise yourself with the Bradford Bus Station and its services. Knowing the layout, bus routes, and timetables will not only help you answer customer queries effectively but also demonstrate your commitment to the role during any interviews.

✨Tip Number 2

Showcase your customer service skills by volunteering or taking part in community events. This experience can provide you with real-life examples to discuss during interviews, highlighting your ability to engage with the public and resolve issues.

✨Tip Number 3

Network with current employees or professionals in similar roles. Engaging with them can give you insights into the day-to-day responsibilities and expectations, which can be invaluable when preparing for interviews.

✨Tip Number 4

Prepare to discuss how you would handle specific customer scenarios. Think about common issues that arise at bus stations and how you would address them, as this will show your proactive approach and readiness for the role.

We think you need these skills to ace Public Information Assistant

Customer Service Skills
Communication Skills
Proactive Approach
Teamwork
Time Management
Knowledge of Local Area (Bradford and West Yorkshire)
Problem-Solving Skills
Interpersonal Skills
Attention to Detail
Ability to Handle Enquiries
Adaptability
Conflict Resolution
Organisational Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Public Information Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you would be a great fit for the role. Use specific examples from your past experiences in customer service to demonstrate your proactive and approachable nature.

Highlight Relevant Experience: Make sure to emphasise any previous experience you have in customer service or similar roles. Mention your knowledge of Bradford and West Yorkshire, as this will show your familiarity with the area and its transport system.

Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.

How to prepare for a job interview at West Yorkshire Combined Authority

✨Show Your Customer Service Skills

As a Public Information Assistant, you'll be dealing with customers regularly. Be prepared to share examples of how you've successfully handled customer enquiries in the past. Highlight your ability to remain calm and helpful, even in challenging situations.

✨Demonstrate Local Knowledge

Having a good knowledge of Bradford and West Yorkshire is crucial for this role. Brush up on local bus routes and timetables before the interview. Showing that you understand the area will impress your interviewers and demonstrate your commitment to the role.

✨Emphasise Teamwork

This position requires working closely with the Bus Station Manager and other team members. Be ready to discuss your experience working in teams, how you contribute to a positive team environment, and any specific instances where teamwork led to successful outcomes.

✨Prepare Questions

Interviews are a two-way street. Prepare thoughtful questions about the role, the team, and the organisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

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