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For Companies At a Glance
- Tasks: Assist customers with enquiries and ensure smooth operations at the bus station.
- Company: Join the West Yorkshire Combined Authority, committed to inclusivity and community service.
- Benefits: Enjoy 28 days annual leave, free travel, flexible working, and a modern office environment.
- Why this job: Perfect for those who love helping others and want to make a difference in customer satisfaction.
- Qualifications: Customer service experience and knowledge of Bradford and West Yorkshire are essential.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 23900 - 31600 £ per year.
We currently have a vacancy for a Public Information Assistant to join our Bradford Bus Station team. Are you an energetic friendly person who likes to help others? This role is highly customer focused, ensuring all enquiries are taken care of and the customer is assisted 100% of the time. You will be assisting the Bus Station Manager to ensure the station runs as smoothly as possible, in the safest possible way, whilst also building a rapport with bus operators and keeping customers up to date with any delays. So if customer satisfaction is your goal, then this could be the role for you!
Our Offer
- 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
- Generous Employer-Contribution Pension Scheme.
- Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
- Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
- Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.
The Role
Reporting into Bus Station Manager, your key responsibilities will include:
- Assisting Customers with enquiries regarding timetables and bus routes.
- Directing customers to the correct stands.
- Ensuring contractors and visitors are signed in and inducted to site.
About You
You will have the following key skills, attributes, education and experience:
- Being pro-active, approachable and have the ability to approach customers to offer assistance.
- Being a good timekeeper.
- Working well as part of a team.
- Experience in Customer Services.
- A good knowledge of Bradford and West Yorkshire.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage. Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.
Public Information Assistant employer: West Yorkshire Combined Authority
Contact Detail:
West Yorkshire Combined Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Information Assistant
✨Tip Number 1
Familiarise yourself with the Bradford area and its bus routes. Knowing the local geography and public transport options will not only help you assist customers better but also show your commitment to the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, gaining experience in customer interactions will enhance your ability to handle enquiries effectively.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Demonstrate your proactive nature by preparing questions about the role and the team during the interview. This shows your enthusiasm and willingness to contribute positively to the Bus Station team.
We think you need these skills to ace Public Information Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Public Information Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you would be a great fit for the role. Use specific examples from your past experiences that demonstrate your customer service skills and knowledge of Bradford and West Yorkshire.
Highlight Relevant Experience: Make sure to emphasise any previous customer service roles or experiences that showcase your proactive and approachable nature. Mention any relevant knowledge of bus routes or timetables if applicable.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at West Yorkshire Combined Authority
✨Show Your Customer Service Skills
As a Public Information Assistant, your role is highly customer-focused. Be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to handle enquiries and ensure customer satisfaction.
✨Demonstrate Local Knowledge
Having a good knowledge of Bradford and West Yorkshire is crucial for this position. Brush up on local bus routes and timetables before the interview, and be ready to discuss how this knowledge can help you assist customers effectively.
✨Emphasise Teamwork
This role requires working closely with the Bus Station Manager and other team members. Be sure to mention your experience in collaborative environments and how you contribute to a positive team dynamic.
✨Be Proactive and Approachable
The job description highlights the importance of being proactive and approachable. During the interview, convey your friendly nature and willingness to approach customers to offer assistance, showcasing your enthusiasm for helping others.
