Payments Coordinator

Payments Coordinator

Leeds Full-Time 39274 £ / year No home office possible
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At a Glance

  • Tasks: Manage payments for bus and rail operators, ensuring accuracy and efficiency.
  • Company: Join the West Yorkshire Combined Authority, dedicated to improving transport services.
  • Benefits: Enjoy 28 days annual leave, free travel, and flexible working options.
  • Why this job: Be part of a team transforming public transport while developing your skills in a supportive environment.
  • Qualifications: AAT level 4 Diploma or equivalent and strong Excel skills required.
  • Other info: Inclusive workplace promoting diversity; guaranteed interview for applicants with disabilities.

Payments Coordinator

Apply below after reading through all the details and supporting information regarding this job opportunity.

£39,274 per annum (pay award pending) – Grade 7

Leeds / Hybrid

Full time / Fixed term – 2 years

Closing date – 6 August at 23:55

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We’re looking for a motivated and detail-oriented Payments Coordinator to join our Operator Payments Team, within the wider Transport Services Directorate. This is an exciting opportunity to play a key role in managing the reimbursement of bus and rail operators delivering services across the region. As Payments Coordinator, you will lead on payments for a range of statutory and discretionary travel schemes, including concessionary travel, MCard (prepaid tickets), and capped fares. A key part of the role involves implementing the English National Concessionary Travel Scheme (ENCTS) and ensuring that MCard payments are calculated and administered accurately on behalf of the West Yorkshire Ticketing Company Limited (WYTCL).

As we prepare to bring buses back under public control through franchising, our new Payments Coordinator will help to ensure our payment systems remain robust and reliable, whilst also supporting the development of new processes to enable a seamless transition to this new way of working.

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

· 28 days Annual Leave (increasing upon years of service) plus Bank Holidays

· Generous Employer-Contribution Pension Scheme

· Free Travel on rail and buses across West Yorkshire with the M-Card (Zones 1-5)

· Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.

· Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into the Service Accountant, your key responsibilities will include:

· Lead monthly preparation and verification of concession and prepaid ticket payments to bus operators.

· Manage two Payments Admin Assistants to ensure timely and accurate processing.

· Produce monthly MCard payment reports and maintain strong operator relationships to ensure accurate data and prompt query resolution.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

· Qualified Accounting Technician – AAT level 4 Diploma or equivalent

· Proficient user of Microsoft Excel, understanding complex formulae and multiple functions

· Good organisational skills, with attention to detail and the ability to work to tight deadlines

· The ability to work off your own initiative

· Good communication skills

· Knowledge of the Transport industry beneficial, but not essential

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements under the ‘About You’ section of the advert and within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people\’s age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis

Payments Coordinator employer: West Yorkshire Combined Authority

The West Yorkshire Combined Authority is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working practices, generous annual leave, and a modern office just minutes from Leeds Train Station, employees can enjoy a healthy work-life balance while contributing to meaningful projects that enhance public transport across the region.
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Contact Detail:

West Yorkshire Combined Authority Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Payments Coordinator

✨Tip Number 1

Familiarise yourself with the English National Concessionary Travel Scheme (ENCTS) and the MCard system. Understanding these processes will not only help you in the interview but also demonstrate your proactive approach to the role.

✨Tip Number 2

Brush up on your Excel skills, especially complex formulae and functions. Since the role requires proficiency in Excel, showcasing your ability to handle data effectively can set you apart from other candidates.

✨Tip Number 3

Network with professionals in the transport industry or those who have experience with payment systems. This can provide you with valuable insights and potentially useful contacts that may help during the application process.

✨Tip Number 4

Prepare specific examples of how you've demonstrated good organisational skills and attention to detail in previous roles. Being able to articulate these experiences will show that you are well-suited for the Payments Coordinator position.

We think you need these skills to ace Payments Coordinator

Qualified Accounting Technician (AAT level 4 Diploma or equivalent)
Proficient in Microsoft Excel
Understanding of complex formulae and multiple functions in Excel
Good organisational skills
Attention to detail
Ability to work to tight deadlines
Self-initiative
Good communication skills
Experience in managing a team
Knowledge of payment processing systems
Familiarity with the Transport industry (beneficial but not essential)
Ability to produce detailed reports
Strong relationship management skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Payments Coordinator.

Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you are a great fit for the role. Use specific examples from your past experiences that demonstrate your skills in managing payments, attention to detail, and ability to work under tight deadlines.

Highlight Relevant Qualifications: Make sure to mention your qualifications, especially if you have an AAT level 4 Diploma or equivalent. Emphasise your proficiency in Microsoft Excel and any relevant experience in the transport industry, even if it's not essential.

Review and Edit: Before submitting your application, review it for clarity and correctness. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail.

How to prepare for a job interview at West Yorkshire Combined Authority

✨Showcase Your Attention to Detail

As a Payments Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.

✨Demonstrate Your Excel Skills

Since proficiency in Microsoft Excel is essential for this role, be ready to talk about your experience with complex formulae and functions. You might even want to mention any projects where you used Excel to analyse data or streamline processes.

✨Highlight Your Organisational Skills

The ability to manage multiple tasks and meet tight deadlines is key for this position. Share examples of how you've successfully juggled various responsibilities in previous roles, ensuring that you met all deadlines without compromising quality.

✨Communicate Effectively

Good communication skills are vital for maintaining strong relationships with operators. Prepare to discuss how you've effectively communicated in past roles, especially in resolving queries or collaborating with team members.

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