Travel Systems Coordinator in Leeds

Full time / Permanent - 37 hours per week. Please note that the Combined Authority will consider requests for part-time working and/or job share.

Join our Travel Systems Team as a Travel Systems Coordinator and play a key role in keeping West Yorkshire moving. In this role, you will help manage and update the Your Next Bus Real Time Passenger Information (RTI) system, ensuring passengers across West Yorkshire and the wider Yorkshire region receive accurate, reliable, and timely travel information - whether on‑street, online, or at bus stations.

As Travel Systems Coordinator, you will support RTI outputs including digital displays, bus station screens, third‑party apps, and web pages. This involves coordinating seven major service change updates each year, plus ad‑hoc, seasonal, and event‑related changes to fixed deadlines, often working with neighbouring regions. This role also supports wider Combined Authority teams by responding to customer queries and contributing to major projects, from new on‑street displays to large‑scale bus station refurbishments.

If you’re detail‑driven, organised, and passionate about improving passenger experience, we’d love to hear from you.

Our Offer

• Work your way – From flexible and agile working options, including a generous flexi‑time scheme to help you balance your personal life and career.
• Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
• Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
• Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
• Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.
• Grow with us – Incremental salary progression for most roles and annual cost of living increases.
• Family first – We offer enhanced parental and bereavement leave, plus other family‑friendly policies to support you when it matters most.
• Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
• Modern workspace in a prime location – Work in bright, contemporary offices just a 2‑minute walk from Leeds Train Station, fully equipped with the latest tech.

The Role

Reporting into the Travel Systems Manager, your key responsibilities will include:

• Manage the development of the RTI system to support the delivery of the Combined Authority’s strategy and objectives.
• Manage the operation and maintenance of the RTI system covering the whole of Yorkshire (West Yorkshire Mayoral Combined Authority, South Yorkshire Mayoral Combined Authority, City of York, North Yorkshire, Hull City, East Yorkshire and beyond).
• Liaise internally with various teams on the delivery of projects with RTI elements, such as on‑street displays and bus stations.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

• Knowledge of bus operations terms and procedures.
• Experience of prioritising, effectively planning and delivering projects, recognising the importance and urgency of tasks to achieve delivery targets.
• Educated to degree or equivalent relevant education/ experience.
• Practical experience of successfully performing in a similar role.
• Ability to investigate, interpret and analyse information efficiently and accurately.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro‑divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances.

We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.