At a Glance
- Tasks: Support customers with travel info via phone, email, webchat, and social media.
- Company: Join the MetroLine team in a dynamic customer service role.
- Benefits: Flexible hybrid working, training opportunities, and career progression.
- Other info: Ideal for those seeking part-time work with a mix of weekday and weekend shifts.
- Why this job: Make a real difference to customers while balancing work with your life.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 10 - 12 £ per hour.
We currently have a vacancy for a Customer Service Advisor to join our MetroLine team on a part time basis. As Customer Service Advisor, you will play a vital role in supporting customers across West Yorkshire by providing clear and tailored travel information through telephone, email, webchat, and social media, ensuring that every interaction meets agreed service standards and customer needs.
You will use your knowledge of the transport network, ticketing, and concessionary schemes to respond to queries, resolve issues, and elevate concerns where necessary, delivering excellent customer service across all communication channels.
This role offers flexibility through hybrid working and is ideal for someone seeking a mix of weekday and weekend shifts, with the proposed working days being Tuesday, Wednesday, Friday and Saturday. Working days/times can be discussed at interview. Sundays are not required, making this a balanced option for those looking to fit work around other commitments.
With opportunities for training and internal progression, this is an excellent role for anyone who wants to develop their career in a supportive environment where your contribution makes a real difference to customers.
Previous experience in customer service, whether in a contact centre, retail, webchat, or similar environment is ideal, as we are looking for a Customer Service Advisor with a genuine passion for helping people and delivering outstanding service.
Metroline Customer Service Advisor (Level 1) in Leeds employer: West Yorkshire Combined Authority
Joining our MetroLine team as a Customer Service Advisor offers you the chance to be part of a dynamic and supportive work culture that prioritises customer satisfaction and employee growth. With flexible hybrid working options and a commitment to training and internal progression, we empower our staff to develop their skills while maintaining a healthy work-life balance. This role not only allows you to make a meaningful impact on the lives of customers across West Yorkshire but also provides a rewarding environment where your contributions are valued.
Contact Details:
West Yorkshire Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Metroline Customer Service Advisor (Level 1) in Leeds
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Metroline and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your communication skills! Since this role involves interacting with customers through various channels, be ready to demonstrate your ability to communicate clearly and effectively. Think of examples from your past experiences where you’ve excelled in this area.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Metroline Customer Service Advisor (Level 1) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service. Use examples that showcase your ability to provide clear and tailored information, just like we do at StudySmarter!
Show Your Passion:Let your enthusiasm for helping people shine through in your written application. We love candidates who are genuinely passionate about delivering outstanding service, so don’t hold back on sharing why you care about customer support.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly relate to the role of a Customer Service Advisor.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Metroline!
How to prepare for a job interview at West Yorkshire Combined Authority
✨Know Your Stuff
Familiarise yourself with the transport network and ticketing systems in West Yorkshire. Brush up on common queries customers might have, so you can demonstrate your knowledge during the interview.
✨Show Your Passion for Customer Service
Be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your genuine passion for helping people and delivering outstanding service, as this is key for the role.
✨Practice Communication Skills
Since you'll be interacting through various channels like phone, email, and social media, practice clear and concise communication. Consider doing mock interviews or role-playing scenarios to build your confidence.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work a mix of weekday and weekend shifts. Show that you're adaptable and ready to fit into their schedule, which will make you a more attractive candidate.
