At a Glance
- Tasks: Provide tailored travel info to customers via phone and webchat.
- Company: Join the supportive MetroLine team at West Yorkshire Combined Authority.
- Benefits: Flexible hours, training opportunities, and career progression.
- Other info: Part-time weekend role with a friendly team atmosphere.
- Why this job: Make a difference by helping people navigate their travel needs.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
West Yorkshire Combined Authority is seeking a part time Customer Service Advisor to join its MetroLine team. This role involves providing tailored travel information to customers across West Yorkshire through various channels, including telephone and webchat.
The ideal candidate will have previous customer service experience and a passion for helping people. This position offers flexibility and opportunities for training and progression within a supportive environment.
Hybrid Travel Info Advisor (Part-Time, Weekend) in Leeds employer: West Yorkshire Combined Authority
West Yorkshire Combined Authority is an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a part-time Hybrid Travel Info Advisor, you will enjoy flexible working hours while being part of a dedicated team that values customer service and community engagement, making a meaningful impact in the lives of residents across West Yorkshire.
Contact Details:
West Yorkshire Combined Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Travel Info Advisor (Part-Time, Weekend) in Leeds
✨Tip Number 1
Make sure you know the ins and outs of the travel options in West Yorkshire. Brush up on local routes, services, and any recent changes. This knowledge will help you stand out during interviews and show your passion for helping customers.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Travel Info Advisor. This will not only boost your confidence but also prepare you to handle queries effectively when it counts.
✨Tip Number 3
Network with current or former employees of the West Yorkshire Combined Authority. They can provide insider tips on what the team values most and how to ace the interview process. Plus, it’s always good to have a friendly face in the mix!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s land that job together!
We think you need these skills to ace Hybrid Travel Info Advisor (Part-Time, Weekend) in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've helped people in the past, so share specific examples that showcase your skills and passion for assisting customers.
Tailor Your Application:When applying, take a moment to tailor your application to the role. Mention how your experiences align with the responsibilities of providing travel information and how you can contribute to the MetroLine team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at West Yorkshire Combined Authority
✨Know Your Stuff
Make sure you brush up on the travel information relevant to West Yorkshire. Familiarise yourself with local transport options, routes, and any recent changes. This will show your passion for helping people and your commitment to providing accurate information.
✨Showcase Your Customer Service Skills
Prepare examples from your previous customer service experience that highlight your ability to handle queries effectively. Think about times when you went above and beyond for a customer, as this will demonstrate your dedication to excellent service.
✨Practice Your Communication Skills
Since you'll be communicating through various channels like telephone and webchat, practice clear and concise communication. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities and how the team supports each other. This shows your interest in growth and being part of a supportive environment.
