At a Glance
- Tasks: Join our team to manage patient documentation and support our healthcare staff.
- Company: West Walk Surgery, a large, patient-focused practice with a friendly atmosphere.
- Benefits: Flexible working hours, supportive team environment, and valuable experience in healthcare administration.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while developing your organisational and communication skills.
- Qualifications: GCSE educated, customer service experience, and strong IT skills required.
The predicted salary is between 12 - 15 £ per hour.
West Walk Surgery have an exciting opportunity for an Administrator to join our friendly team working 16-20 hours a week. The ideal hours we're looking to cover are: Mondays 1100-1600, Tuesdays 1100-1600, Thursdays 0900-1400, Fridays 0900-1400. We can be flexible with days and hours but must be over at least three days and include a Monday or a Friday. Candidates should please outline your proposed working hours in your application.
To apply you must be able to work to deadlines, have strong organisation skills and show attention to detail in your work. As an Administrator at West Walk Surgery you will work alongside four other Administrators helping to ensure the smooth running of the practice.
Main duties of the job
- Your main role will be to read, scan, code and action all documentation coming into the practice in relation to patients and in line with our set protocol for document management.
- You will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to West Walk Surgery patients and staff.
Job responsibilities
- Process incoming and outgoing mail.
- Read, scan, code and action all documentation coming into the practice in relation to patients in line with the set protocol for document management.
- Arrange further appointments or tests as required that are specified from either the documentation or requested by the clinician.
- Report any significant events that occur in relation to document management and participate in any associated learning from incidents.
- File and store records as required.
- Photocopy documentation as required.
- Searches/claims/recalls for QOF.
- Process changes to patient registration, deduction of record and new patient registration.
- Input data into the patients healthcare records as necessary.
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately.
- Support all clinical staff with general administrative tasks as requested.
- Help us work towards an outstanding rating with CQC.
Qualifications
- Educated to GCSE level.
Experience
- Numerate and IT literate.
- Experience in customer service.
- Excellent communication skills (verbal and written).
- Experience in dealing with members of the public.
- Organisational skills.
- Ability to work as part of an integrated multi-skilled team.
- Ability to work under pressure and in a changing environment.
- Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality.
- Flexible and adaptable to cope with the breadth and pace of changes.
- Experience of EMIS Web.
- Experience of working in primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator in Bristol employer: West Walk Surgery
West Walk Surgery is an excellent employer that prioritises a supportive and collaborative work environment, making it an ideal place for Administrators seeking meaningful employment. With flexible working hours and a strong focus on patient care, employees benefit from opportunities for professional growth while being part of a dedicated team that values attention to detail and organisational skills. The practice's commitment to outstanding service and continuous improvement ensures that staff are engaged and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at West Walk Surgery. A personal recommendation can really give you an edge.
✨Tip Number 2
Prepare for the interview by researching the practice. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on showcasing your organisational skills and attention to detail, as these are key for the Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the West Walk Surgery team.
We think you need these skills to ace Administrator in Bristol
Some tips for your application 🫡
Be Clear About Your Availability:Make sure to outline your proposed working hours in your application. We want to know how you can fit into our schedule, so be specific about the days and times you're available!
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, highlight any experience you have with organisation and attention to detail. We love seeing examples of how you've managed tasks or projects in the past!
Tailor Your Application:Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at West Walk Surgery
✨Know Your Hours
Since the role requires specific working hours, make sure you clearly outline your proposed schedule in your application. This shows that you’re organised and ready to fit into their team seamlessly.
✨Showcase Your Organisation Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Being able to demonstrate your strong organisational skills will be key, especially since the job involves handling various administrative duties.
✨Familiarise Yourself with Document Management
Brush up on document management protocols, especially if you have experience with systems like EMIS Web. Being knowledgeable about how to read, scan, code, and action documentation will impress the interviewers.
✨Communicate Effectively
Practice your verbal and written communication skills. Since the role involves dealing with patients and staff, being able to convey information clearly and professionally is crucial. Think of scenarios where you’ve successfully communicated in a customer service setting.
