We are seeking a systems-savvy and numerate administrator to join our Customer Accounts team.
Working within a busy office environment, you will provide a professional, friendly and efficient service to our customers, suppliers, teachers, schools and colleagues.
Hours and Location
This is a permanent, full-time position (37.5 hours per week).
The role is office-based in Horsham, with working hours of 8:30am to 4:30pm.
Salary: £26,409 p/a
Key responsibilities include:
- Acting as a first point of contact for enquiries via telephone, email and online communication platforms.
- Providing timely, professional and helpful responses to customer and account queries.
- Managing a varied workload, prioritising tasks effectively and maintaining accurate records.
- Undertaking finance-related administrative duties, including invoicing and credit control.
- Administering our Bursary Fund, including handling enquiries from parents, teachers and schools, processing financial assistance applications and verifying supporting evidence.
- Working with a range of systems and software, including SpeedAdmin, Xero, Microsoft 365 (Word, Excel and Outlook) and GoCardless (or similar online payment systems).
- Supporting colleagues across administrative teams as required and contributing to high standards of customer service.
- Following company procedures, policies and professional codes of conduct at all times.
Training will be provided for our specialist systems; however, a good working knowledge of Microsoft 365 is essential.
You will be:
- Highly organised, logical and detail-oriented.
- Confident working with systems and data, with an inquisitive nature and the ability to quickly get to grips with a new system
- Comfortable handling financial information and undertaking numerical tasks.
- Able to manage multiple priorities in a busy environment.
- An effective communicator with excellent customer service skills.
- Flexible, proactive and willing to support the wider team.
Benefits
- Salary: £26,409 per annum
- Free parking in central Horsham
- Enhanced salary sacrifice pension scheme
- Comprehensive employee support package
- 23 days' annual leave plus bank holidays
To Apply
Please provide your CV and a covering letter.
Closing date: 12 November 2026
Early applications are encouraged. We reserve the right to close the vacancy and appoint before the advertised closing date if a suitable candidate is identified.
Customer Accounts Administrator in Newcastle upon Tyne employer: West Sussex Music Trust
Join our dynamic Customer Accounts team in Horsham, where we prioritise a supportive and collaborative work culture. As an employer, we offer competitive salaries, comprehensive employee support packages, and opportunities for professional growth, all within a vibrant office environment that values your contributions. With free parking and a generous leave policy, we ensure that our employees enjoy a balanced work-life experience while making a meaningful impact in their roles.
