Customer Accounts Administrator

We are seeking a systems-savvy and numerate administrator to join our Customer Accounts team. Working within a busy office environment, you will provide a professional, friendly and efficient service to our customers, suppliers, teachers, schools and colleagues. Hours and Location This is a permanent, full-time position (37.5 hours per week). The role is office-based in Horsham, with working hours of 8:30am to 4:30pm. Salary : £26,409 p/a Key responsibilities include: Acting as a first point of contact for enquiries via telephone, email and online communication platforms. Providing timely, professional and helpful responses to customer and account queries. Managing a varied workload, prioritising tasks effectively and maintaining accurate records. Undertaking finance-related administrative duties, including invoicing and credit control. Administering our Bursary Fund, including handling enquiries from parents, teachers and schools, processing financial assistance applications and verifying supporting evidence. Working with a range of systems and software, including SpeedAdmin, Xero, Microsoft 365 (Word, Excel and Outlook) and GoCardless (or similar online payment systems). Supporting colleagues across administrative teams as required and contributing to high standards of customer service. Following company procedures, policies and professional codes of conduct at all times. Training will be provided for our specialist systems; however, a good working knowledge of Microsoft 365 is essential. You will be: Highly organised, logical and detail-oriented. Confident working with systems and data, with an inquisitive nature and the ability to quickly get to grips with a new system Comfortable handling financial information and undertaking numerical tasks. Able to manage multiple priorities in a busy environment. An effective communicator with excellent customer service skills. Flexible, proactive and willing to support the wider team. Benefits Salary: £26,409 per annum Free parking in central Horsham Enhanced salary sacrifice pension scheme Comprehensive employee support package 23 days' annual leave plus bank holidays To Apply Please provide your CV and a covering letter. Closing date: 12 November 2026 Early applications are encouraged. We reserve the right to close the vacancy and appoint before the advertised closing date if a suitable candidate is identified. TPBN1_UKTJ