At a Glance
- Tasks: Support individuals seeking mental health information and guide them to the right services.
- Company: Join West Sussex Mind, a leader in mental health support and equality.
- Benefits: Enjoy 25 days holiday, training opportunities, and a supportive work environment.
- Other info: Be part of an award-winning team dedicated to excellence and diversity.
- Why this job: Make a real difference in people's lives while growing your career in mental health.
- Qualifications: Strong communication skills and a passion for mental health are essential.
The predicted salary is between 26559 - 26559 € per year.
Number of roles: 2
Full Time Salary: £26,559 per annum
Hours: 1 x 18.5 hours per week, 1 x 22.5 hours per week (days and times to be agreed at appointment)
Contract: Permanent
Location: The Corner House, Southwick
Holiday Entitlement: 25 days per year rising to 27 days after 2 years (pro-rata)
West Sussex Mind Values: Excellence, Equitable, Open, Together, Curious, Unstoppable
National Mind Excellence Awards 2025: Winner for Equality & Diversity; Highly Commended for Effective Services
Overview
Our Help Point team has recently expanded and we have 2 new navigator roles within the team. Help Point is the first point of contact for referrals into West Sussex Mind and the newly re-commissioned Pathfinder service. The role is central to supporting individuals who are seeking mental health information, guidance and support. You will act as the first point of contact and ensure that referrals are allocated to the appropriate team to offer support.
Our work
The successful candidate will work with a small team of navigators to ensure that telephone and email enquiries are responded to, referrals are recorded and allocated to teams and that appropriate signposting is given. The role will also include liaising with partners and professionals who may have made referrals on behalf of service users.
About You
We are looking for someone who is:
- Passionate about improving mental health and wellbeing
- A strong communicator with excellent listening and empathy skills
- Comfortable working with people from diverse backgrounds and experiences
- Organised and able to manage multiple enquiries effectively
- Knowledgeable about community services or willing to learn quickly
- Experienced in support, advice, navigation, or community roles
Join us and in return we will offer regular supervision, training, progression opportunities, employee assistance and a generous leave allowance.
How to apply: Please find an application form, guidance notes and job description for further details on our website.
Closing date: 9.00am on Tuesday 7th April 2026
Interview date: Tuesday 14th April 2026
Please email completed applications to the People Team.
Please note we are unable to provide sponsorship for this post, you must therefore be able to demonstrate your eligibility to work in the UK. This post is subject to an Enhanced DBS check.
We reserve the right to close this vacancy at any time once we receive sufficient applications and encourage all interested applicants to apply at their earliest convenience to avoid disappointment. No agencies or CVs.
West Sussex Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Help Point Navigators in Southwick employer: West Sussex Mind
West Sussex Mind is an exceptional employer dedicated to improving mental health and wellbeing, offering a supportive work culture that values excellence, equity, and collaboration. Employees benefit from generous leave allowances, regular supervision, and ample training and progression opportunities, all within the welcoming environment of The Corner House in Southwick. Join our passionate team and make a meaningful impact while growing both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Help Point Navigators in Southwick
✨Tip Number 1
Get to know the company! Research West Sussex Mind and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your communication skills! As a Help Point Navigator, you'll need to be a strong communicator. Role-play common scenarios with friends or family to boost your confidence and refine your listening skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local mental health events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at West Sussex Mind. Don’t wait until the last minute—get your application in early!
We think you need these skills to ace Help Point Navigators in Southwick
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Help Point Navigator and help you tailor your application to match our needs.
Show Your Passion for Mental Health:We want to see your enthusiasm for improving mental health and wellbeing. Share any relevant experiences or motivations that drive you to apply for this role. Let us know why this position matters to you!
Highlight Your Communication Skills:As a Help Point Navigator, strong communication is key. Make sure to showcase your listening and empathy skills in your application. Use examples from your past experiences to illustrate how you’ve effectively communicated with diverse individuals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you have all the necessary information at your fingertips. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at West Sussex Mind
✨Know Your Stuff
Familiarise yourself with West Sussex Mind's values and the specifics of the Help Point Navigator role. Understand the mental health landscape and community services available, as this will show your passion for improving mental health and wellbeing.
✨Showcase Your Communication Skills
As a navigator, strong communication is key. Prepare examples of how you've effectively communicated in past roles, especially in situations requiring empathy and active listening. This will demonstrate your ability to connect with diverse individuals.
✨Be Organised
The role involves managing multiple enquiries, so highlight your organisational skills. Bring examples of how you've successfully juggled various tasks or projects in the past, showcasing your ability to stay on top of things.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and the types of referrals you might encounter. This shows your curiosity and eagerness to learn, aligning with the values of being 'Curious' and 'Together'.
