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- Tasks: Lead IT strategy and drive technology transformation across the organisation.
- Company: Join Fittleworth Medical, a leader in home dispensing services with a strong team culture.
- Benefits: Enjoy competitive salary, life insurance, private healthcare, and generous leave options.
- Why this job: Make a real impact by shaping technology strategies that enhance client services.
- Qualifications: Proven IT leadership experience and expertise in Microsoft Dynamics ERP required.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut‑to‑fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy.
Our Bold Behaviours
- Live the Schneiders’ Legacy, our noble purpose
- Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles
- Be People Focused
- Be Customer Centric
- Be Performance Driven
- Be Agile
Role Summary
The Head of IT for the UK Service Business Unit (SBU) is accountable for all end‑to‑end technology outcomes across the organisation, shaping strategy, prioritising investment, and ensuring the successful delivery and reliable operation of SBU‑aligned technology. As the strategic technology partner to SBU leadership, the role integrates strategy, demand, architecture, delivery, operations, and value realisation to ensure technology investments are aligned, funded, executed, adopted, and delivering tangible business results. The role also leads and develops a high‑performing technology team across the UK, India, and Lithuania, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
Key Responsibilities
- Strategy, Demand & Portfolio Ownership
- Translate SBU business strategy into actionable multi‑year technology roadmaps.
- Shape and prioritise demand, ensuring investment‑grade requests with clear outcomes, TCO, readiness, and benefits.
- Lead portfolio governance and ensure alignment between funding, strategy, and capacity.
- Build and maintain value cases; manage benefits tracking and post‑implementation evaluation.
- Delivery & Execution Accountability
- Own delivery of the SBU’s technology portfolio across scope, schedule, budget, quality, and value.
- Make trade‑offs across capacity, sequencing, dependencies, and release planning.
- Oversee programmes, projects, and product teams across run and change.
- Manage vendors and System Integrators, including SOWs, KPIs, and remediation.
- Drive agile execution with mature product ownership and clear business prioritisation.
- Run Operations & Technology Stewardship
- Ensure SBU applications and integrations operate reliably and meet SLAs and compliance requirements.
- Partner with Global IT Infrastructure & Operations to ensure effective operational performance and issue resolution.
- Architecture, Compliance & Risk
- Ensure SBU solutions comply with architecture, cybersecurity, and technology standards.
- Maintain strong oversight of the Microsoft Dynamics ERP platform.
- Co‑own risk, compliance, and cybersecurity posture with Corporate IT Cyber.
- Govern non‑functional requirements, environments, and technical debt.
- Stakeholder, Communication & Change Leadership
- Act as primary liaison between the SBU and IT, ensuring transparency and alignment.
- Drive communication, business readiness, adoption, and organisational change.
- Serve as escalation point for cross‑functional blockers and expectation gaps.
- Coordinate resolution plans ensuring clear communication across stakeholders.
- Lead the Dynamics platform team including Architects, Developers, Scrum Master, and BAs.
- Build a high‑performing, empowered, and collaborative team.
- Strengthen product/platform operating model capabilities and agile ways of working.
- Manage indirect relationships with IT Infrastructure & Operations to ensure continuity.
Key Interfaces
- UK Service Business Unit Leadership: Managing Director, Finance, Operations, Customer Services, HR.
- Global IT: Director, Service Business Technology, Enterprise Architecture, Portfolio Mgmt, Infrastructure & Operations, Cyber Security.
- UK Product Business Leadership.
- Global Business Functions: Marketing, Supply Chain Management.
Skills
- Proven experience leading and inspiring technology teams and driving transformation.
- Strong ability to collaborate, influence, and communicate with senior stakeholders.
- Ability to translate SBU objectives into technology strategies and value‑driven roadmaps.
- Strong analytical and problem‑solving capability, including Power Platform knowledge.
- Deep expertise in Microsoft Dynamics ERP and Power Platform, including integration and data migration.
- Ability to act as a trusted business partner and manage change effectively.
- Ability to lead organisational change and drive adoption.
- Strong adaptability to evolving technologies and business needs.
Experience
- 12–15 years IT leadership experience including digital transformation and technology strategy.
- Experience delivering complex programmes across cloud, cyber, data, and ERP.
- Strong understanding of business processes and aligning technology to outcomes.
- Proven ability to lead multi‑disciplinary teams and cross‑functional initiatives.
- Agile/DevOps, CI/CD, release management, lifecycle management.
- Cybersecurity frameworks, GDPR, resilience planning.
- ITIL service management and operational performance metrics.
- Expertise in Microsoft Dynamics ERP and related platforms.
- Budgeting, forecasting, TCO modelling, and vendor governance.
- Data governance, analytics, AI, automation.
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field.
- Master’s degree in Information Systems or a business discipline preferred.
What we offer
- Life Insurance Cover x10 Annual Salary (subject to the T&C’s of the scheme)
- Competitive full pension scheme of 8.5% employer contribution
- Employee cost of private healthcare covered with option to add family members
- A comprehensive, embedded Employee Assistance Programme
- Access to our bespoke employee reward platform “Fittle‑perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
- 25 days annual leave + bank holidays (pro‑rated for part time Associates) with the option to buy and sell annual leave
- Enhanced support on family friendly policy
Senior Manager IT employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager IT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Mock interviews can help you refine your answers and boost your confidence. Plus, it’s a great way to get feedback on how you come across!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Manager IT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager IT role. Highlight your experience with technology strategy and team leadership, and don’t forget to mention your expertise in Microsoft Dynamics ERP and Power Platform!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with Fittleworth's mission. Be sure to mention your ability to drive transformation and lead high-performing teams.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve driven results in previous roles, especially in areas like digital transformation and technology strategy.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at West Sussex.info
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics ERP and the Power Platform. Be ready to discuss how you've used these technologies in past roles, especially in driving transformation and aligning tech strategies with business outcomes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading technology teams and managing cross-functional initiatives. Think about specific challenges you've faced and how you inspired your team to overcome them, as this will resonate well with the interviewers.
✨Understand the Business Context
Familiarise yourself with Fittleworth Medical's mission and values. Be prepared to explain how your IT strategy can support their goals, particularly in enhancing customer service and operational performance. This shows you're not just a techie but also a strategic partner.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical problems or make decisions based on given scenarios. Practice articulating your thought process clearly, focusing on how you would prioritise technology investments and manage stakeholder expectations.