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- Tasks: Assist business customers with troubleshooting and technical advice across various channels.
- Company: Leading technology solutions provider in Portsmouth with a welcoming work environment.
- Benefits: 25 days of holiday, apprenticeship training, and hybrid working arrangements.
- Other info: Great opportunity for career development in a dynamic tech environment.
- Why this job: Join a supportive team and grow your tech skills while helping customers.
- Qualifications: Customer service experience and a proactive attitude towards learning.
The predicted salary is between 25000 - 35000 £ per year.
A leading technology solutions provider in Portsmouth is seeking a Technical Customer Advisor to join their Support Services team. This role involves assisting business customers by providing troubleshooting support and technical advice across various channels.
Ideal candidates will have:
- Customer service experience
- A proactive attitude
- An eagerness to learn about technology
The company promotes a welcoming work environment and offers benefits like 25 days of holiday, apprenticeship training, and hybrid working arrangements.
Technical Support & Pre-Sales Advisor (Hybrid) in Portsmouth employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Pre-Sales Advisor (Hybrid) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common technical support scenarios. We should practice explaining our thought process clearly, as communication is key in this role.
✨Tip Number 3
Show off your eagerness to learn! During interviews, we can mention any tech courses or certifications we've completed. It shows we're proactive and ready to dive into the tech world.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match the job description perfectly.
We think you need these skills to ace Technical Support & Pre-Sales Advisor (Hybrid) in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any customer service experience you have in your application. We want to see how you've helped customers in the past and how you can bring that proactive attitude to our team.
Be Tech-Savvy: Since this role involves providing technical advice, don’t shy away from mentioning any tech-related skills or experiences. We love candidates who are eager to learn more about technology, so let us know what you’re passionate about!
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when candidates take the time to align their skills and experiences with what we’re looking for in a Technical Support & Pre-Sales Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Support Services team!
How to prepare for a job interview at West Sussex.info
✨Know Your Tech
Brush up on the latest technology trends and solutions relevant to the role. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've used them in past experiences.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will showcase your proactive attitude.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s support services and their approach to customer satisfaction. This shows your eagerness to learn and your genuine interest in the role.
✨Show Your Adaptability
Since this is a hybrid role, be prepared to discuss how you manage your time and productivity when working remotely. Share any experiences that highlight your ability to adapt to different working environments.