At a Glance
- Tasks: Support sales teams by managing quotes, orders, and customer queries efficiently.
- Company: Join Novatech, a top-rated company known for its collaborative culture.
- Benefits: Enjoy 25 days holiday, upskilling opportunities, and a vibrant work environment.
- Other info: Hybrid working model with great transport links and a focus on wellbeing.
- Why this job: Make a real impact in a fast-growing business while developing your skills.
- Qualifications: Experience in administration or customer service with strong relationship-building skills.
The predicted salary is between 25000 - 32000 £ per year.
Helping people find jobs in the local area since 2008.
Location: Portsmouth
Contract: Permanent
Hours: Full Time - 37.5 hours per week, Monday to Friday
We’re looking for a proactive, organised and solutions focussed Sales Support Executive to join our IT Systems Sales team!
A bit about the role:
- Working in close partnership with our Systems Sales Account Managers, you’ll play a key role in supporting their accounts.
- You’ll take ownership of operational and administrative processes, allowing them to focus on developing customer relationships and driving sales.
- You’ll also act as a link across internal departments to help deliver a smooth and consistent customer experience.
Day-to-day, you’ll be:
- Processing quotes, orders, returns and backorders accurately and efficiently.
- Managing customer queries via phone, email and ticketing systems.
- Working with Account Managers and internal teams (e.g. operations, purchasing, finance) to keep orders and projects on track.
- Resolving issues early and minimising delays so nothing is missed.
What we need from you:
- Experience in administration, customer service or sales support who understands what great service looks like.
- Well organised, confident managing your own workload and comfortable communicating with a wide range of people.
- Strong relationship-building skills are important, as you’ll work closely with Account Managers, customers and colleagues across the business.
- Enjoy problem-solving and take a practical approach to getting things done, even when working at pace.
- Care about doing a job well and making sure customers have a positive experience.
- Confidence in using CRM and order processing systems in your day to day work.
- Experience with technical products, or working within a B2B environment would be a bonus, but isn’t essential.
A bit about the team:
You’ll be joining a supportive and collaborative team where you can make a real impact. It’s a great opportunity to build your skills in a fast-moving growing business, develop your commercial awareness and open up future progression opportunities.
If this sounds like your kind of role, we’d love to hear from you!
What working at Novatech means for you:
- Part of a collaborative culture where your ideas matter, your development is supported and your success is recognised.
- Top 100 company to work for in the South East, as voted by our amazing staff via the Best Companies engagement survey.
- We jam to music while we work and embrace a non-corporate vibe.
- Regularly organise team events, employee awards, and charity dos.
- Caring about the environment and have won awards for our efforts, including being a net positive business.
- Work life balance is important to us; hybrid working arrangements after initial training.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days).
- Upskilling apprenticeship training.
- Cycle to work.
- Employee Assistance Programme.
- Social and wellbeing events.
- A great breakout room.
- Kitchen and shower facilities.
About us:
When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech works heavily in the B2B sector with some of the largest and most respected names in a range of industries.
Sales Support Executive in Portsmouth employer: West Sussex.info
At Novatech, we pride ourselves on being a top employer in Portsmouth, offering a vibrant and collaborative work culture where your contributions are valued. With a strong focus on employee development, we provide numerous growth opportunities, alongside generous benefits such as 25 days holiday, upskilling training, and a commitment to wellbeing through social events and a supportive environment. Join us to be part of a dynamic team that not only cares about your professional journey but also champions sustainability and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Sales Support Executive role.
✨Tip Number 2
Practice your pitch! You never know when you'll bump into someone who could help you land a job. Have a quick, engaging summary of your skills and experience ready to go. Make it sound natural and enthusiastic – show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way. It shows you're genuinely interested in the position and helps keep you on their radar. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Sales Support Executive in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Executive role. Highlight your experience in administration, customer service, or sales support, and showcase how you've provided great service in the past. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills, problem-solving abilities, and how you enjoy working with people. Let us know what excites you about joining our team at Novatech!
Showcase Your Communication Skills:Since you'll be communicating with various teams and customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at West Sussex.info
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Executive role. Familiarise yourself with the key responsibilities like processing quotes and managing customer queries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples of how you've effectively managed your workload in previous positions. Discuss specific tools or methods you use to stay organised, especially if you have experience with CRM systems.
✨Emphasise Relationship-Building
Highlight your relationship-building skills during the interview. Be prepared to discuss how you've successfully collaborated with colleagues or clients in the past. This is crucial as you'll be working closely with Account Managers and customers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of a few scenarios where you resolved issues efficiently, particularly in a fast-paced environment. This will show that you can handle challenges and keep things on track, which is vital for this role.
