At a Glance
- Tasks: Be the first point of contact for our Direct2Desk service and help keep things running smoothly.
- Company: Join Novatech, an award-winning team in a non-corporate, supportive environment.
- Benefits: Enjoy 25 days holiday, upskilling opportunities, and fun social events.
- Other info: Great career progression opportunities in a company that values its people.
- Why this job: Make a real impact while learning about IT and technology in a dynamic role.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 25000 - 30000 £ per year.
Helping people find jobs in the local area since 2008.
Location: Portsmouth
Contract: Permanent
Hours: Full Time - 37.5 Hours per week (Monday to Friday)
Ready to make a real impact? Become our next Service Centre Operative and help drive the smooth, efficient running of our Direct2Desk service.
What you’ll be doing:
- You will be the first point of contact for goods arriving from our Direct2Desk (D2D) customers. This includes booking items in, checking supporting documents, logging everything accurately in our systems and processing items through our triage workflow. Throughout each stage, you’ll keep clear, organised records.
- You’ll work closely with your line manager and team, especially when handing over work or escalating issues. You’ll follow all health and safety guidelines and help maintain a tidy, well-organised working environment.
- Although D2D will be your main focus, you’ll also have the opportunity to learn other areas of the business so you can support colleagues and provide cover when needed. This may include supporting our Showroom or assisting with Supplier Returns.
What we’re looking for:
- The successful candidate will be someone who is methodical, process driven, hardworking and thrives in a fast paced environment. You’ll be reliable, punctual and adaptable when priorities shift.
- You’ll also be a supportive team player who communicates clearly and is confident using computers and logging information accurately.
- Experience in warehousing, stock processing or customer-facing roles is great to have, but not essential. What matters most is your willingness to learn, your enthusiasm and your can-do approach. If you’re curious about IT or technology, even better!
- Most importantly, you’ll embody our values. You’ll work collaboratively, respond proactively, be authentic and respectful, act with honesty and show real conscientiousness in everything you do. You’ll take pride in your work and always put our customers first.
- Due to the secure nature of our work, the successful candidate will need to undertake security vetting checks and must be comfortable with this.
- If you enjoy hands-on work, have strong attention to detail and love being part of a team that keeps everything running behind the scenes, this could be the perfect role for you.
A bit about the team:
Our Service Centre team is part of the Repairs department - and they are award-winning! Their passion for what they do is unmatched, and the line manager is dedicated to training and development. We often find people from this department progress within the company, making it an awesome place for anyone eager to advance their career in our IT tech service business.
What working at Novatech means for you:
- There are heaps of other perks when working for us! For starters, we’re a company that genuinely cares about its people, and you’ll feel that from day one.
- We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do.
- We respect the skills and experiences everyone brings to the business - and we’ll support you with delivering the ideas you bring to the table to support our growth journey.
- We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos.
- We also care about the environment and have won awards for our efforts, which include being a net positive business.
- We have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Social and wellbeing events
- A great breakout room
- Kitchen and shower facilities
About us:
Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in.
Get involved and help develop the future of our business…and yourself at the same time!
IT Service Centre Associate - First Point of Contact in Portsmouth employer: West Sussex.info
Goodwood in Chichester is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in the culinary arts. With a focus on employee growth through unique training opportunities in butchery, dairy processing, and cheese-making, along with a comprehensive wellbeing programme, we ensure our team members thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering outstanding farm-to-table dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Centre Associate - First Point of Contact in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Novatech and its values. This will help you connect with the team and show that you're genuinely interested in being part of their award-winning Service Centre.
✨Tip Number 2
Practice your communication skills! As you'll be the first point of contact, being clear and organised is key. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle customer interactions smoothly.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to shift priorities or learn something new quickly. This will demonstrate that you can thrive in a fast-paced environment, just like the one at Novatech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team.
We think you need these skills to ace IT Service Centre Associate - First Point of Contact in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Centre Associate role. Highlight your relevant skills and experiences that match what we're looking for, like being methodical and process-driven.
Show Your Enthusiasm:We love candidates who are eager to learn and have a can-do attitude! Make sure to express your enthusiasm for the role and the company in your application. Let us know why you want to be part of our team!
Be Clear and Organised:Just like the role requires, your application should be clear and well-organised. Use bullet points where necessary and keep your information concise. This will show us that you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at West Sussex.info
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an IT Service Centre Associate and think about how your skills align with those tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experiences in collaborative environments. Share examples of how you've supported colleagues or contributed to team success in previous roles. Highlighting your ability to communicate clearly and work well with others will resonate with the interviewers.
✨Demonstrate Your Attention to Detail
Given the importance of logging information accurately and maintaining organised records, be ready to provide examples of how you've demonstrated attention to detail in past jobs. You might mention specific processes you've followed or tools you've used to ensure accuracy in your work.
✨Embrace the Company Culture
Research Novatech's values and culture before your interview. Be prepared to discuss how you embody these values in your work ethic. Showing that you align with their non-corporate vibe and commitment to employee wellbeing can set you apart as a candidate who would fit right in with their team.
