At a Glance
- Tasks: Manage customer renewals and support daily operations in a fast-paced environment.
- Company: Coconnect is an award-winning ISP focused on keeping the internet safe for young learners.
- Benefits: Enjoy hybrid working, 25 days holiday, health plans, and fun social events.
- Other info: Work in a non-corporate culture near historical sites with great transport links.
- Why this job: Join a passionate team making a real impact in education and online safety.
- Qualifications: Experience in administration or customer service, with strong Microsoft Office skills required.
The predicted salary is between 28800 - 43200 £ per year.
Helping people find jobs in the local area since 2008
Hours Full Time- 37.5 hours per week, Monday to Friday
About us
At Coconnect, we’re all about keeping the internet safe and secure for young learners. Based in Hampshire, we’re an award-winning internet service provider (ISP) that delivers bespoke broadband, safeguarding, and security solutions to schools and trusts across the UK. Since 2018, we’ve grown rapidly and are now proud to support over 450 schools and trusts. We’re committed to providing the very best service and ensuring our young people can learn and explore the internet in a safe, secure environment.
As part of our success, we are excited to offer an opportunity for an Operations Administrator to join our highly passionate team. If you are a detail-oriented and proactive individual who thrives in a fast-paced environment, this could be your perfect role.
About the Role
As our Operations Administrator, you’ll play a vital role in managing the full customer renewals process. You’ll engage with clients well ahead of contract end dates to explore renewal options, resolve any queries, and coordinate technical meetings where needed. You\'ll be preparing timely, well-informed renewal quotes and ensure all necessary information is gathered for approval.
Beyond renewals, you’ll be a central figure in our day-to-day operations, supporting a variety of administrative and customer service activities. Whether it’s helping customers with queries, preparing quotes, processing contracts, maintaining records, or assisting with internal projects, your contribution will be key to delivering a seamless service experience.
What you\'ll need to be successful
We’re seeking someone with a background in administration or customer-facing roles, who’s confident using Microsoft Office and familiar with CRM systems. You’ll bring strong written and verbal communication skills, a proactive mindset, and a natural ability to stay organised under pressure.
Your attention to detail will ensure that renewals, quotes, contracts, and tender submissions are accurate and delivered on time. You’ll be comfortable solving problems, thinking ahead, and adapting to changing priorities.
Experience with CRM platforms will be a bonus, especially if you’ve used them to manage customer data or generate reports. Overall though, you should also be confident using software tools to build quotes and the full Microsoft suite, including Outlook, Word, and Excel.
Most importantly, you’ll be a team player who enjoys working collaboratively and making a meaningful impact in a small, dedicated team. Your attitude, adaptability, and willingness to learn is what will truly set you apart. We value integrity, reliability, and a genuine commitment to quality.
If you’re passionate about delivering excellent service and want to help us grow while keeping young people safer online, we’d love to hear from you.
What working at Coconnect means for you
There are heaps of perks when working for us! We embrace a non-corporate culture and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do.
We’re all about your wellbeing and regularly organise company events and charity dos. We also care about the environment and our Coconnect HQ is net positive (meaning we put more energy back into the grid than we use – which we are super proud of!)
We are a stones throw from the historical Porchester Castle, great for lunchtime walks. We also have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus you\'ll get:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Social and wellbeing events
- Hybrid working (3 days in the office and 2 WFH, after a minimum of a 1 month training period when you first join)
- A great breakout room
- Kitchen and shower facilities
About us
At Coconnect, we’re all about keeping the internet safe and secure for young learners. Based in Hampshire, we’re an award-winning internet service provider (ISP) that delivers bespoke broadband, safeguarding, and security solutions to schools and trusts across the UK. Since 2018, we’ve grown rapidly and are now proud to support over 450 schools and trusts. We’re committed to providing the very best service and ensuring our young people can learn and explore the internet in a safe, secure environment.
As part of our success, we are excited to offer an opportunity for an Operations Administrator to join our highly passionate team. If you are a detail-oriented and proactive individual who thrives in a fast-paced environment, this could be your perfect role.
About the Role
As our Operations Administrator, you’ll play a vital role in managing the full customer renewals process. You’ll engage with clients well ahead of contract end dates to explore renewal options, resolve any queries, and coordinate technical meetings where needed. You\'ll be preparing timely, well-informed renewal quotes and ensure all necessary information is gathered for approval.
Beyond renewals, you’ll be a central figure in our day-to-day operations, supporting a variety of administrative and customer service activities. Whether it’s helping customers with queries, preparing quotes, processing contracts, maintaining records, or assisting with internal projects, your contribution will be key to delivering a seamless service experience.
What you\'ll need to be successful
We’re seeking someone with a background in administration or customer-facing roles, who’s confident using Microsoft Office and familiar with CRM systems. You’ll bring strong written and verbal communication skills, a proactive mindset, and a natural ability to stay organised under pressure.
Your attention to detail will ensure that renewals, quotes, contracts, and tender submissions are accurate and delivered on time. You’ll be comfortable solving problems, thinking ahead, and adapting to changing priorities.
Experience with CRM platforms will be a bonus, especially if you’ve used them to manage customer data or generate reports. Overall though, you should also be confident using software tools to build quotes and the full Microsoft suite, including Outlook, Word, and Excel.
Most importantly, you’ll be a team player who enjoys working collaboratively and making a meaningful impact in a small, dedicated team. Your attitude, adaptability, and willingness to learn is what will truly set you apart. We value integrity, reliability, and a genuine commitment to quality.
If you’re passionate about delivering excellent service and want to help us grow while keeping young people safer online, we’d love to hear from you.
What working at Coconnect means for you
There are heaps of perks when working for us! We embrace a non-corporate culture and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do.
We’re all about your wellbeing and regularly organise company events and charity dos. We also care about the environment and our Coconnect HQ is net positive (meaning we put more energy back into the grid than we use – which we are super proud of!)
We are a stones throw from the historical Porchester Castle, great for lunchtime walks. We also have good transport links to the office for when you come in, free staff parking and a lockable bike shed for if you drive or ride. Plus you\'ll get:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- Hybrid working (3 days in the office and 2 WFH, after a minimum of a 1 month training period when you first join)
- A great breakout room
- Kitchen and shower facilities
The Coconnect team is a mix of passionate individuals, dedicated to delivering excellent customer service to a range of education customers. Our small, close-knit team thrives in a hybrid working environment, spending three days in the office together and two days working from home. They are excited to welcome a new team member who will help them continue to support our customers in the best possible way.
- Please view theOperations Administrator JD and PS 2025 document (opens in a pop up)
AllWestSussexJobs.com is operated by All Regional Jobs Ltd
Company registration number: 08780562 | Head Office: The Skiff, 30 Cheapside, Brighton BN1 4GD
#J-18808-LjbffrOperations Administrator in Portsmouth employer: West Sussex.info
Coconnect is an exceptional employer that fosters a non-corporate culture, allowing employees to be their authentic selves while contributing to a meaningful mission of keeping young learners safe online. Located in Hampshire, the company offers a range of benefits including 25 days of holiday, hybrid working options, and a commitment to employee wellbeing through regular social events and upskilling opportunities. With a passionate team dedicated to excellent customer service, Coconnect provides a supportive environment for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Portsmouth
✨Tip Number 1
Familiarise yourself with Coconnect's mission and values. Understanding their commitment to keeping the internet safe for young learners will help you align your responses during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word, as these are crucial for preparing quotes and managing data. Consider doing a quick online course or tutorial to refresh your knowledge and demonstrate your proactive approach.
✨Tip Number 3
Network with current or former employees of Coconnect on platforms like LinkedIn. This can provide you with insider insights about the company culture and the role, which can be invaluable during your interview.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your attention to detail and problem-solving skills. Being able to articulate how you've successfully managed administrative tasks or customer interactions will set you apart from other candidates.
We think you need these skills to ace Operations Administrator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and customer service. Emphasise your proficiency with Microsoft Office and any CRM systems you've used, as these are key for the Operations Administrator role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering excellent service and your commitment to helping young learners. Mention specific examples of how you've successfully managed administrative tasks or resolved customer queries in the past.
Showcase Attention to Detail:Since attention to detail is crucial for this role, ensure that your application is free from typos and errors. Use clear formatting and structure to make it easy for the hiring team to read your documents.
Highlight Teamwork Skills:Coconnect values collaboration, so be sure to mention any experiences where you worked effectively within a team. Discuss how you contributed to team goals and supported colleagues in achieving success.
How to prepare for a job interview at West Sussex.info
✨Show Your Organisational Skills
As an Operations Administrator, being organised is key. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles. This will demonstrate your ability to handle the fast-paced environment at Coconnect.
✨Familiarise Yourself with CRM Systems
Since experience with CRM platforms is a bonus, make sure to brush up on any relevant systems you’ve used before. Be ready to discuss how you’ve utilised these tools to manage customer data or generate reports.
✨Prepare for Customer Interaction Scenarios
You’ll be engaging with clients regularly, so think about common customer queries and how you would resolve them. Practising responses to potential questions can help you feel more confident during the interview.
✨Emphasise Team Collaboration
Coconnect values teamwork, so be prepared to share examples of how you've successfully worked within a team. Highlight your adaptability and willingness to learn from others, as this will resonate well with their company culture.
