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For Companies At a Glance
- Tasks: Lead IT strategy and drive technology transformation across the organisation.
- Company: Join Fittleworth Medical, a leader in home dispensing services with a strong growth trajectory.
- Benefits: Enjoy competitive salary, life insurance, private healthcare, and generous annual leave.
- Why this job: Make a real impact by shaping technology strategies that enhance client services.
- Qualifications: 12-15 years of IT leadership experience and expertise in Microsoft Dynamics ERP.
- Other info: Be part of a dynamic team fostering innovation and collaboration across multiple countries.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cutâtoâfit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth's 360 employees who live and breathe core principles to continue the Schneider legacy.
Role Summary
The Head of IT for the UK Service Business Unit (SBU) is accountable for all endâtoâend technology outcomes across the organisation, shaping strategy, prioritising investment, and ensuring the successful delivery and reliable operation of SBUâaligned technology. As the strategic technology partner to SBU leadership, the role integrates strategy, demand, architecture, delivery, operations, and value realisation to ensure technology investments are aligned, funded, executed, adopted, and delivering tangible business results. The role also leads and develops a highâperforming technology team across the UK, India, and Lithuania, fostering a culture of ownership, collaboration, innovation, and continuous improvement.
Key Responsibilities
- Strategy, Demand & Portfolio Ownership
- Translate SBU business strategy into actionable multiâyear technology roadmaps.
- Shape and prioritise demand, ensuring investmentâgrade requests with clear outcomes, TCO, readiness, and benefits.
- Lead portfolio governance and ensure alignment between funding, strategy, and capacity.
- Build and maintain value cases; manage benefits tracking and postâimplementation evaluation.
- Delivery & Execution Accountability
- Own delivery of the SBU's technology portfolio across scope, schedule, budget, quality, and value.
- Make tradeâoffs across capacity, sequencing, dependencies, and release planning.
- Oversee programmes, projects, and product teams across run and change.
- Manage vendors and System Integrators, including SOWs, KPIs, and remediation.
- Drive agile execution with mature product ownership and clear business prioritisation.
- Run Operations & Technology Stewardship
- Ensure SBU applications and integrations operate reliably and meet SLAs and compliance requirements.
- Partner with Global IT Infrastructure & Operations to ensure effective operational performance and issue resolution.
- Architecture, Compliance & Risk
- Ensure SBU solutions comply with architecture, cybersecurity, and technology standards.
- Maintain strong oversight of the Microsoft Dynamics ERP platform.
- Coâown risk, compliance, and cybersecurity posture with Corporate IT Cyber.
- Govern nonâfunctional requirements, environments, and technical debt.
- Stakeholder, Communication & Change Leadership
- Act as primary liaison between the SBU and IT, ensuring transparency and alignment.
- Drive communication, business readiness, adoption, and organisational change.
- Serve as escalation point for crossâfunctional blockers and expectation gaps.
- Coordinate resolution plans ensuring clear communication across stakeholders.
- Lead the Dynamics platform team including Architects, Developers, Scrum Master, and BAs.
- Build a highâperforming, empowered, and collaborative team.
- Strengthen product/platform operating model capabilities and agile ways of working.
- Manage indirect relationships with IT Infrastructure & Operations to ensure continuity.
Key Interfaces
- UK Service Business Unit Leadership: Managing Director, Finance, Operations, Customer Services, HR.
- Global IT: Director, Service Business Technology, Enterprise Architecture, Portfolio Mgmt, Infrastructure & Operations, Cyber Security.
- UK Product Business Leadership.
- Global Business Functions: Marketing, Supply Chain Management.
Skills
- Proven experience leading and inspiring technology teams and driving transformation.
- Strong ability to collaborate, influence, and communicate with senior stakeholders.
- Ability to translate SBU objectives into technology strategies and valueâdriven roadmaps.
- Strong analytical and problemâsolving capability, including Power Platform knowledge.
- Deep expertise in Microsoft Dynamics ERP and Power Platform, including integration and data migration.
- Ability to act as a trusted business partner and manage change effectively.
- Ability to lead organisational change and drive adoption.
- Strong adaptability to evolving technologies and business needs.
Experience
- 12â15 years IT leadership experience including digital transformation and technology strategy.
- Experience delivering complex programmes across cloud, cyber, data, and ERP.
- Strong understanding of business processes and aligning technology to outcomes.
- Proven ability to lead multiâdisciplinary teams and crossâfunctional initiatives.
- Agile/DevOps, CI/CD, release management, lifecycle management.
- Cybersecurity frameworks, GDPR, resilience planning.
- ITIL service management and operational performance metrics.
- Expertise in Microsoft Dynamics ERP and related platforms.
- Budgeting, forecasting, TCO modelling, and vendor governance.
- Data governance, analytics, AI, automation.
Qualifications
- Bachelor's degree in IT, Computer Science, or related field.
- Master's degree in Information Systems or a business discipline preferred.
What we offer
- Life Insurance Cover x10 Annual Salary (subject to the T&C's of the scheme).
- Competitive full pension scheme of 8.5% employer contribution.
- Employee cost of private healthcare covered with option to add family members.
- A comprehensive, embedded Employee Assistance Programme.
- Access to our bespoke employee reward platform "Fittleâperks" providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre.
- 25 days annual leave + bank holidays (proârated for part time Associates) with the option to buy and sell annual leave.
- Enhanced support on family friendly policy.
Senior Manager IT in London employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Manager IT in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what theyâre about.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your achievements and how they relate to the role you're applying forâconfidence is key!
â¨Tip Number 4
Donât forget to follow up after interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, itâs a great opportunity to reiterate your interest in the position.
We think you need these skills to ace Senior Manager IT in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Manager IT role. Highlight your experience in leading technology teams and driving transformation, as well as your expertise in Microsoft Dynamics ERP and Power Platform. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to Fittleworth's mission. Be sure to mention your ability to translate business strategies into actionable technology roadmaps.
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use specific examples of how you've led successful projects or initiatives that drove value for your previous employers. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss out on any important updates. Plus, itâs super easy!
How to prepare for a job interview at West Sussex.info
â¨Know Your Tech Inside Out
Make sure youâre well-versed in Microsoft Dynamics ERP and the Power Platform. Brush up on your knowledge of integration and data migration, as these are crucial for the role. Being able to discuss specific examples of how you've used these technologies in past projects will really impress the interviewers.
â¨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your ability to lead and inspire technology teams. Prepare examples of how you've successfully managed cross-functional initiatives and driven transformation in previous roles. Highlight your experience in fostering a culture of collaboration and continuous improvement.
â¨Align with Their Values
Fittleworth values being people-focused, customer-centric, and performance-driven. Think about how your personal values align with these principles and be ready to share examples that showcase your commitment to these behaviours. This will help you connect with the interviewers on a deeper level.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability to evolving technologies. Prepare for scenario-based questions where you might need to outline how you would handle specific challenges related to technology strategy or stakeholder communication. Practising these scenarios can give you a real edge.