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- Tasks: Be the first point of contact for our Direct2Desk service and help keep things running smoothly.
- Company: Join Novatech, an award-winning team that values authenticity and collaboration.
- Benefits: Enjoy 25 days holiday, upskilling opportunities, and a supportive work environment.
- Other info: Great transport links, free parking, and a focus on employee wellbeing.
- Why this job: Make a real impact while learning about IT in a dynamic, fast-paced setting.
- Qualifications: No experience needed, just bring your enthusiasm and willingness to learn!
The predicted salary is between 25000 - 30000 £ per year.
Helping people find jobs in the local area since 2008.
Location: Portsmouth
Contract: Permanent
Hours: Full Time - 37.5 Hours per week (Monday to Friday)
Ready to make a real impact? Become our next Service Centre Operative and help drive the smooth, efficient running of our Direct2Desk service.
What you’ll be doing:
- You will be the first point of contact for goods arriving from our Direct2Desk (D2D) customers. This includes booking items in, checking supporting documents, logging everything accurately in our systems and processing items through our triage workflow. Throughout each stage, you’ll keep clear, organised records.
- You’ll work closely with your line manager and team, especially when handing over work or escalating issues. You’ll follow all health and safety guidelines and help maintain a tidy, well-organised working environment.
- Although D2D will be your main focus, you’ll also have the opportunity to learn other areas of the business so you can support colleagues and provide cover when needed. This may include supporting our Showroom or assisting with Supplier Returns.
What we’re looking for:
- The successful candidate will be someone who is methodical, process driven, hardworking and thrives in a fast paced environment. You’ll be reliable, punctual and adaptable when priorities shift.
- You’ll also be a supportive team player who communicates clearly and is confident using computers and logging information accurately.
- Experience in warehousing, stock processing or customer-facing roles is great to have, but not essential. What matters most is your willingness to learn, your enthusiasm and your can-do approach. If you’re curious about IT or technology, even better!
- Most importantly, you’ll embody our values. You’ll work collaboratively, respond proactively, be authentic and respectful, act with honesty and show real conscientiousness in everything you do. You’ll take pride in your work and always put our customers first.
- Due to the secure nature of our work, the successful candidate will need to undertake security vetting checks and must be comfortable with this.
- If you enjoy hands-on work, have strong attention to detail and love being part of a team that keeps everything running behind the scenes, this could be the perfect role for you.
A bit about the team:
Our Service Centre team is part of the Repairs department - and they are award-winning! Their passion for what they do is unmatched, and the line manager is dedicated to training and development. We often find people from this department progress within the company, making it an awesome place for anyone eager to advance their career in our IT tech service business.
What working at Novatech means for you:
- There are heaps of other perks when working for us! For starters, we’re a company that genuinely cares about its people, and you’ll feel that from day one.
- To back that up, we’re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey.
- We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do.
- We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas you bring to the table to support our growth journey.
- We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos.
- We also care about the environment and have won awards for our efforts, which include being a net positive business.
- We are really lucky, as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Social and wellbeing events
- A great breakout room
- Kitchen and shower facilities
About us:
Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in.
Get involved and help develop the future of our business…and yourself at the same time!
Locations
IT Service Centre Associate - First Point of Contact in Hampshire, Portsmouth employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Centre Associate - First Point of Contact in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT or related fields. They might know about openings that aren't advertised yet, and a personal recommendation can really give you an edge.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value and how you can contribute to their goals. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview. Plus, it helps you articulate your skills and experiences better!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. It’s a simple way to stand out from other candidates.
We think you need these skills to ace IT Service Centre Associate - First Point of Contact in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Service Centre Associate role. Highlight your relevant skills and experiences that match what we're looking for, like being methodical and process-driven.
Show Your Enthusiasm: We love candidates who are eager to learn and have a can-do attitude! Make sure to express your enthusiasm for the role and our company in your application. Let us know why you want to be part of our team!
Be Clear and Organised: Just like the role requires, your application should be clear and well-organised. Use bullet points where necessary and keep your information concise. This will show us that you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Sussex.info
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an IT Service Centre Associate and think about how your skills align with those tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Team Spirit
Since this role involves working closely with a team, be prepared to discuss your experiences as a team player. Share examples of how you've collaborated with others in past roles, especially in fast-paced environments. Highlight your communication skills and adaptability, as these are key traits they’re looking for.
✨Demonstrate Your Attention to Detail
Given the importance of accurate logging and record-keeping in this position, be ready to provide examples of how you ensure precision in your work. You might mention specific tools or methods you use to stay organised and detail-oriented, which will resonate well with the interviewers.
✨Embrace Your Curiosity About IT
If you have a passion for technology or IT, don’t hesitate to share it! Talk about any relevant experiences or projects that sparked your interest in the field. Showing enthusiasm for learning and growing within the tech space can set you apart from other candidates.