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- Tasks: Lead our Front Office team to create unforgettable guest experiences.
- Company: The Mandolay Hotel, Guildford's only Four AA Silver Star hotel.
- Benefits: Instant pay access, training opportunities, and a supportive team environment.
- Why this job: Join a fun team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality or as a Senior Receptionist ready to step up.
- Other info: Great career growth potential in a dynamic hotel setting.
The predicted salary is between 28800 - 43200 £ per year.
The Mandolay is Guildford’s only Four AA Silver Star hotel, known for warm service, smart surroundings and a team who truly care about our guests. We’re looking for a Reception Manager to lead our Front Office team with confidence, kindness and a genuine focus on the guest experience. The role has become available due to an internal promotion.
You’ll be the sort of person who brings calm to a busy lobby, enjoys getting to know regular guests and takes real pride in delivering a smooth arrival and departure. A big part of your role will be creating the sort of service moments that turn stays into glowing reviews, and encouraging the team to do the same.
What you’ll be doing:- Leading, supporting and developing our reception team, keeping morale high and standards consistent.
- Making sure every guest leaves happy, with a natural drive to turn great service into positive online reviews.
- Owning the check-in and check-out process so every arrival and departure feels effortless.
- Using Opera Cloud PMS with confidence and accuracy.
- Handling guest queries, feedback and special requests in a professional and friendly way.
- Working with the sales team to keep room allocations, billing and reporting in good shape.
- Training and coaching the team to deliver standout service that encourages guests to share their experience.
- Supporting the Operations Manager with planning, rotas and smooth daily operations.
- Someone who genuinely enjoys working with people and puts the guest experience first.
- Strong computer skills and a good understanding of hotel systems, ideally Opera Cloud.
- A natural leader who is organised, confident, and calm under pressure.
- Experience in a similar role, or an experienced Senior Receptionist ready to step up.
- A team player with a positive attitude and good communication skills.
- A proactive approach to guest satisfaction and online reputation.
- We work with Wagestream giving instant access to your pay as it’s earnt.
- A supportive environment with room to grow.
- Training and development opportunities.
- Being part of a fun, hard-working and welcoming team.
Reception Manager in Guildford employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Guildford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend local events, join online forums, or even pop into hotels for a chat. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your genuine passion for guest service shine through. Share stories about how you've made guests feel special in the past – it’ll make you memorable!
✨Tip Number 3
Practice makes perfect! Before any interviews, rehearse common questions and think about how your experience aligns with the role of Reception Manager. Confidence is key, so the more prepared you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, applying directly shows your enthusiasm and commitment to being part of our fantastic hotel family.
We think you need these skills to ace Reception Manager in Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role. Highlight your experience in leading teams and delivering exceptional guest service, as these are key to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Mandolay!
How to prepare for a job interview at West Sussex.info
✨Know the Hotel Inside Out
Before your interview, make sure you research The Mandolay Hotel thoroughly. Familiarise yourself with its history, values, and what makes it unique. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed or supported a team in the past. Highlight your ability to keep morale high and maintain standards, as this is crucial for the role.
✨Demonstrate Guest-Centric Thinking
Think about specific instances where you've gone above and beyond for guests. Be ready to discuss how you handle guest queries and feedback, as well as how you create memorable service moments that lead to positive reviews.
✨Familiarise Yourself with Opera Cloud
Since the role requires using Opera Cloud PMS, brush up on your knowledge of this system. If you have experience with similar hotel management software, be prepared to discuss that too. Showing confidence in your technical skills can set you apart.
