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For Companies At a Glance
- Tasks: Lead the Front Office team and ensure an exceptional guest experience.
- Company: A top hotel in Guildford with a vibrant and supportive culture.
- Benefits: Competitive pay, career growth, and a fun work environment.
- Why this job: Join a dynamic team and make a difference in guest experiences.
- Qualifications: Strong leadership skills and proficiency in computer systems, especially Opera Cloud.
- Other info: Exciting opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A leading hotel in Guildford is seeking a Reception Manager to lead their Front Office team. The ideal candidate enjoys working with people and has a strong focus on guest experience.
Responsibilities include:
- Managing the reception team
- Overseeing check-in and check-out processes
- Ensuring guest satisfaction
The role requires leadership skills, computer proficiency, especially with Opera Cloud, and a proactive approach to online reputation management. A supportive, fun environment with growth opportunities awaits you.
Front Desk Experience Leader (Reception Manager) in Guildford employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Experience Leader (Reception Manager) in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Desk Experience Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for guest experience shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle common front desk scenarios, like dealing with a difficult guest or managing a busy check-in period. Practising your responses will help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Front Desk Experience Leader (Reception Manager) in Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with people and your passion for guest experience. Don’t be afraid to share a little about yourself and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Reception Manager role. Highlight your leadership skills and any experience you have with managing teams or enhancing guest satisfaction. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our supportive and fun environment.
How to prepare for a job interview at West Sussex.info
✨Know Your Guest Experience
Make sure you understand what exceptional guest experience means to the hotel. Research their values and think about how you can contribute to enhancing that experience. Be ready to share examples from your past roles where you’ve gone above and beyond for guests.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide specific examples of how you've successfully managed a team in the past. Highlight any challenges you faced and how you overcame them.
✨Get Comfortable with Opera Cloud
Since computer proficiency is key, brush up on your skills with Opera Cloud or similar systems. If you have experience with these tools, be prepared to discuss how you used them to improve efficiency or guest satisfaction in previous roles.
✨Be Proactive About Online Reputation Management
Research the hotel's online presence and be ready to discuss how you would manage and enhance their reputation. Think of strategies you could implement to encourage positive reviews and handle any negative feedback professionally.
