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- Tasks: Assist clients with Film & TV equipment rentals and provide excellent customer service.
- Company: Join a thriving company in the Film & TV industry with a friendly team.
- Benefits: Starting salary of ÂŁ26,500, overtime pay, and opportunities for career growth.
- Why this job: Be part of exciting projects like Glastonbury Festival and learn about film production.
- Qualifications: People person with strong communication skills; no specific experience required.
- Other info: Supportive environment with training and exposure to industry-leading equipment.
The predicted salary is between 26500 - 37000 ÂŁ per year.
Salary starting at ÂŁ26,500 per annum
Location: Godalming
Contract: Permanent
Hours: Full Time - 9am to 6pm Monday to Friday (small amount of after hours/weekend work which is paid as overtime)
Excellent opportunity for a People Person! Maybe you have experience working in a customer facing role (e.g. hospitality, retail etc); or perhaps you already have experience working in a B2B role where building long term relationships is key. If you consider yourself to be a people person, are organised and happy to work at pace when needs be then we have an excellent opportunity for you.
FrameWorks is a Film & Television equipment hire and solutions company - we rent cameras, lenses and audio equipment to our clients who produce major productions such as I’m A Celebrity: Legends, Britain’s Got Talent, Glastonbury Festival, Paris Olympic Games and many more. We are office based near Godalming, Surrey (approximately situated between Guildford, Horsham and Petersfield).
You would be working as part of a small (10 people) and friendly team answering calls/emails from our existing clients to assist them with everything related to Film & TV equipment rental solutions. Your day to day duties would include:
- Answering calls from our existing clients
- Liaising with our Engineering team for support and coordination of bookings
- Responding if a client needs urgent support while they are on a shoot (e.g. if something gets broken and a replacement is needed urgently) - this involves a small amount of monitoring emails after work/at the weekend. Overtime is paid for this.
- Building relationships with our clients - this involves being friendly and interested in them on the phone and occasionally meeting up with them for lunch etc.
- Staying in touch with existing clients to catch up and see if they have anything coming up and chasing up submitted quotes to make sure we are still in the running.
In order to be successful in this role you will need:
- To be able to travel to our office (probably by car) as we are in a rural location and unfortunately the public transport links are not strong.
- To be calm, organised and solutions-focused under time pressure.
- To communicate clearly and professionally with clients and teammates.
- Sharp attention to detail and a “nothing leaves wrong” mindset.
- You do not need experience in this sector but you will need to be curious about broadcast television and film production equipment and workflows (training provided).
The benefits of working here include:
- Working as part of a supportive and friendly team in a company that is well established and thriving.
- Working with some great clients.
- A genuine pathway into the Film & TV industry, learn on the job with a supportive team.
- Exposure to the equipment behind flagship shows and global live events.
- Training, progression and chances to grow your responsibilities.
- Surrey/West Sussex base with occasional off-site support opportunities.
Customer Service Executive (Film & Television equipment rental) in Godalming employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Film & Television equipment rental) in Godalming
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FrameWorks and their projects. This will not only help you understand their needs but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past experiences where you've successfully connected with clients or colleagues. Be ready to share these stories during your chat.
✨Tip Number 3
Be prepared for situational questions! They might ask how you'd handle urgent client requests or tight deadlines. Think through your approach to problem-solving and how you can stay calm under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep the conversation going and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Executive (Film & Television equipment rental) in Godalming
Some tips for your application 🫡
Show Your People Skills: Since we're looking for a true people person, make sure to highlight any customer-facing experience you have. Whether it's from hospitality or retail, let us know how you've built relationships and provided excellent service.
Be Organised and Detail-Oriented: In this role, being organised is key! Share examples of how you've managed multiple tasks or projects at once, and don’t forget to mention your attention to detail. We love a 'nothing leaves wrong' mindset!
Express Your Curiosity: Even if you don't have direct experience in film and TV equipment, show us your curiosity about the industry. Mention any relevant interests or experiences that demonstrate your eagerness to learn and grow with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at West Sussex.info
✨Know Your Stuff
Familiarise yourself with the Film & Television equipment rental industry. Research common equipment used in productions and be ready to discuss how you can help clients with their needs. Showing genuine interest will impress your interviewers!
✨Show Off Your People Skills
Since this role is all about building relationships, prepare examples of how you've successfully interacted with clients or customers in the past. Whether it's from hospitality or retail, share stories that highlight your friendly and approachable nature.
✨Stay Calm Under Pressure
The job requires a calm and organised approach, especially when things get hectic. Think of scenarios where you had to manage multiple tasks or resolve urgent issues, and be ready to explain how you handled them effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company and the role. This shows you're not just interested in the job but also in how you can contribute to the team and grow within the company. It’s a great way to demonstrate your enthusiasm!
