At a Glance
- Tasks: Connect with customers and provide expert advice on skincare and wellness products.
- Company: Join a friendly team at Neals Yard Remedies in Farnham.
- Benefits: Enjoy 25 days annual leave, company pension, and paid community days.
- Other info: Flexible hours and a collaborative environment await you!
- Why this job: Make a difference in customers' lives while sharing your passion for beauty and wellness.
- Qualifications: Friendly, approachable, and knowledgeable about beauty and skincare.
The predicted salary is between 27255 - 28000 £ per year.
Helping people find jobs in the local area since 2008
As our Customer Advisor in our Farnham Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers.
This is a great time to join our fun and collaborative team, who thrive on providing a high touch customer service.
You'll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach, to build lasting relationship with a customer inspired approach.
You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.
You’ll be a real people person, able to handle ever changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini-facials and arm massages.
This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.
Making a difference to our customers day – everyday.
What you'll have
- You'll be friendly and approachable with a passion to learn
- Confident with the ability to build great relationships
- Keyholder responsibility
- Strong knowledge, skills and experience in a busy environment
- A positive 'can do' attitude
- Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential.
- A great team worker who is inspired to deliver great results.
- A passion and commitment to learn about beauty, skincare, products, and wellness therapies.
Able to work flexible hours as required.
What you'll get
- Company pension
- Group Life Assurance
- Paid community days
- 25 days annual leave plus Bank Holidays (Full Time)
- #J-18808-Ljbffr
Customer Advisor (Farnham) employer: West Sussex.info
Goodwood in Chichester is an exceptional employer, offering a vibrant work culture that prioritises creativity and excellence in the culinary arts. With a focus on employee growth through unique training opportunities in butchery, dairy processing, and cheese-making, along with a comprehensive wellbeing programme, we ensure our team members thrive both personally and professionally. Join us to be part of a passionate team dedicated to delivering outstanding farm-to-table dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Farnham)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West Sussex.info. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West Sussex.info before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (Farnham)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West Sussex.info:Your cover letter is your chance to shine! Tell us why you want to work at West Sussex.info specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West Sussex.info!
How to prepare for a job interview at West Sussex.info
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
