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For Companies At a Glance
- Tasks: Manage customer accounts, build relationships, and identify new sales opportunities.
- Company: Join a family-run foodservice business with over 25 years of experience.
- Benefits: Competitive salary, performance incentives, company vehicle, and supportive culture.
- Other info: Enjoy a mix of office work and travel to meet customers.
- Why this job: Be part of a dynamic team and make a real impact in the foodservice industry.
- Qualifications: Experience in sales or account management, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Parkers Foodservice is a family‑run business with over 25 years of experience supplying high‑quality products across frozen, chilled, ambient, dairy, and butchery categories. We pride ourselves on exceptional customer service, strong relationships, and delivering tailored solutions to support our clients’ culinary success.
Role Overview
We are seeking a proactive and results‑driven Customer Account Manager to join our sales team. This role combines sales representation with account management responsibilities, focusing on growing existing accounts, building new customer routes, increasing overall spend, and identifying new opportunities. You will actively manage customer accounts to maximise revenue and ensure our customers continue to see value from our products and services. This role involves both new business development and a fair element of existing client management with a focus on the new business side of things.
Key Responsibilities
- Manage a portfolio of existing customer accounts, building strong relationships and understanding their operational and business needs.
- Identify and develop new sales opportunities and customer routes in line with company growth targets.
- Monitor customer spend and proactively manage accounts showing declining activity, implementing strategies to retain and grow revenue.
- Upsell, cross‑sell, and promote new products and seasonal offerings to maximise account potential.
- Provide customers with product recommendations, menu solutions, and advice to help them achieve their goals.
- Collaborate with warehouse, logistics, and customer service teams to ensure orders are fulfilled accurately and on time.
- Act as the customer advocate within the business, providing feedback on trends, requirements, and service improvements.
- Maintain accurate records of sales activity, customer interactions, and route management in CRM systems.
- Achieve and exceed individual sales targets and contribute to the team’s overall objectives.
Requirements
- Proven experience in sales or account management, preferably within foodservice, hospitality, or FMCG.
- Strong interpersonal and communication skills with the ability to build trust and influence decision‑makers.
- Target‑driven with a proactive, entrepreneurial mindset.
- Skilled at identifying opportunities and addressing declining customer spend.
- Excellent organisational skills and the ability to manage multiple accounts effectively.
- Full UK driving licence and willingness to travel as required.
- Knowledge of foodservice operations is an advantage.
What We Offer
- Competitive salary with performance‑related incentives.
- Use of company vehicle and mobile phone.
- Supportive and family‑oriented company culture.
- The chance to play a key role in growing a dynamic, rapidly expanding foodservice business.
Location
Office‑based with regular travel to customers (office 70%, on the road 30%).
Customer Account Manager (office 70%, on the road 30%) in England employer: West Sussex.info
Contact Detail:
West Sussex.info Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager (office 70%, on the road 30%) in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the foodservice industry. Attend local events, trade shows, or even casual meet-ups. The more faces you know, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in sales and account management. Share specific examples of how you've built relationships and increased revenue for previous clients.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can help them grow their customer accounts. We love a go-getter!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the foodservice world.
We think you need these skills to ace Customer Account Manager (office 70%, on the road 30%) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your sales experience and any relevant achievements in account management, especially in foodservice or hospitality.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've built strong customer relationships and driven sales growth in previous roles.
Showcase Your Communication Skills: Since this role requires strong interpersonal skills, make sure your application reflects your ability to communicate effectively. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status directly from us.
How to prepare for a job interview at West Sussex.info
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Parkers Foodservice's product range. Understand the different categories they supply and think about how you can help customers achieve their culinary goals using these products.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your interpersonal skills and how you’ve influenced decision-makers to trust you and your recommendations.
✨Demonstrate Your Proactive Approach
Be ready to discuss specific strategies you've implemented to identify new sales opportunities or manage declining customer accounts. This will show that you have the entrepreneurial mindset they’re looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth targets and how they measure success in the Customer Account Manager role. This shows your genuine interest in contributing to their objectives and understanding their business better.